Couldn't move or delete files, none scheduler is running

Pydio Cells
1

For first post, please answer the questions below!

Describe your issue in detail

Hello there, I am having an issue with deleting or moving files. I don’t see an error in the cells.service, but the browser shows an error. After investigating a little bit, I found an indicator on the services admin console. Currently, I can’t move, copy, or delete files.
I had restored Cells from a backup a couple of months ago, and since then, I have had an issue that I wasn’t facing before, such as:

  1. Email digest is only getting activated and sends an email notification on Cells.service restart ( Email notifications require a cell service restart )
  2. Old logs (comments, who created a file…) are gone from some files

What version of Cells are you using?

Version: 4.4.15

What is the server OS? Database name/version? Browser name or mobile device description (if issue appears client-side)?

I am running Cells on WSL2 Windows Server 2025
Using the latest version of Firefox
Mariadb Ver 15.1 Distrib 10.11.11-MariaDB

What steps have you taken to resolve this issue already?

  1. I tried resetting jobs from cli using `cells admin clean reset-jobs`
  2. Deleting tasks logs = /var/cells/services/pydio.grpc.jobs/tasklogs.blev

None worked for me. Here is a log from the Services admin option:

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Whenever I try to start the user digest scheduler manually, I don’t see any error on the front, but the browser shows the following:

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2

Hi,

This issue may happen when the system ran out of resource (no more RAM) and cells processes (usually pydio.grpc.task, pydio.grpc.jobs) were killed by system OOM.

You may have oom footprints in the system log

Solutions:

Short: restart cells

Long term:

3

Hello @c12simple
Thank you for replying. The server has enough memory, with 67% of free memory

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I have restarted the cells.service multiple times after removing the contents inside /var/cells/services/pydio.grpc.tasks/[fifo-*]

I found this log on cells.service

ERROR        pydio.grpc.tasks        Cannot start treeQueue, using an in-memory instead        {"error": "leveldb: manifest corrupted (field 'comparer'): missing [file=MANIFEST-000444]"}
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@c12simple @bsinou
I am having a hard time learning how to troubleshoot cells. Some of the issues I am facing are not included in the Troubleshoot part of the official documentation. It would be good if issues posted on forums were added to the official documentation in the troubleshooting section. It would be helpful.

I am currently unable to start User activity digest and am not receiving email notifications. As a result, I also cannot move, delete, or copy. Please help

5

Hi,

You cannot move/delete means that the task service is down or running incorrectly

What you did is correct

Try to stop completely cells service. You might verify by pgrep cells to make sure no cells running process before starting cells.

When cells run some house-keeping jobs like “Purge user notification” …, it may create some peaks in ram usage.

6

Hello @c12simple thanks again for supporting me*. The mistake was that I didn’t delete pydio.grpc.tasks/folders accordingly, I used [fifo-], but that wasn’t right, I had to do it rm -rf /var/cells/services/pydio.grpc.tasks/fifo-*
*

It is working now

1 Like
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