Collabora - Can't edit more than one file at a time (fixed in 4.1.1)

First file opens fast for editing.
The second file takes too much time, saying server is connecting then server is disconnected. Then after like 20 minutes it works. But I can only open one file, which opens really fast, then the others get stuck on server connecting.

It’s like when clicking back to exit Pydio’s iframe, it’s not ending the connection from the first one, so i can go and edit another one, i dont know.

Here is the error thought:

pydio-cells-1 | 2023-01-20T12:17:45.412Z ERROR cannot find node from request {“error”: “{"Id":"path.not.readable","Code":403,"Detail":"path is not readable","Status":"Forbidden"}”, “UserName”: “admin”, “UserUuid”: “2c3bae74-806b-4ccd-ae5d-44085ba25389”, “GroupPath”: “/”, “Profile”: “admin”, “Roles”: “ROOT_GROUP,ADMINS,2c3bae74-806b-4ccd-ae5d-44085ba25389”}
pydio-collabora-1 | wsd-00001-00536 2023-01-20 12:17:45.413110 +0000 [ docbroker_01a ] ERR WOPI::CheckFileInfo failed for URI : 404 Not Found. Headers: Server: nginx/1.23.3 / Date: Fri, 20 Jan 2023 12:17:45 GMT / Content-Type: application/json; charset=UTF-8 / Content-Length: 0 / Connection: keep-alive / Body: | wsd/Storage.cpp:687
pydio-collabora-1 | wsd-00001-00536 2023-01-20 12:17:45.413278 +0000 [ docbroker_01a ] ERR loading document exception: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2339
pydio-collabora-1 | wsd-00001-00536 2023-01-20 12:17:45.413324 +0000 [ docbroker_01a ] ERR Failed to add session to : WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2301
pydio-collabora-1 | wsd-00001-00536 2023-01-20 12:17:45.413368 +0000 [ docbroker_01a ] ERR Storage error while starting session on for socket #29. Terminating connection. Error: WOPI::CheckFileInfo failed: | wsd/COOLWSD.cpp:4737
pydio-collabora-1 | wsd-00001-00536 2023-01-20 12:17:45.446124 +0000 [ docbroker_01a ] ERR #22: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1134
pydio-collabora-1 | wsd-00001-00536 2023-01-20 12:17:45.446290 +0000 [ docbroker_01a ] WRN DocBroker got disconnected from its Kit (-1). Closing.| wsd/COOLWSD.cpp:3283
pydio-collabora-1 | wsd-00001-00034 2023-01-20 12:17:45.446553 +0000 [ prisoner_poll ] WRN Prisoner connection disconnected but without valid socket.| wsd/COOLWSD.cpp:3275
pydio-collabora-1 | wsd-00001-00034 2023-01-20 12:17:45.446598 +0000 [ prisoner_poll ] WRN An unassociated Kit disconnected.| wsd/COOLWSD.cpp:3290
pydio-collabora-1 | wsd-00001-00034 2023-01-20 12:17:45.859942 +0000 [ prisoner_poll ] WRN Attempted ping on non-upgraded websocket! #22| net/WebSocketHandler.hpp:573

1 Like


I got the exact same problem : I can open a first document, it’s fast and ok, but then if I go back and open another, it’s loading like 2 minutes and fail. However I can reopen the first document, but not other document.

Restarting the docker image, or waiting like 5 minutes and I can open another document. But with the same problem.

Collabora Online in last version :

COOLWSD version: hash: [50f756d]

Pydio Cells is in v4.1.0


We’ve identified a bug that was causing that behaviour. The fix is on the main branch of the pydio cells code. You can try it directly if you build your own binaries or else it’ll be available in the next version that should come very soon.

Thanks for your help reporting this !


@Abel_Mendonca , @lubovic ,
This is fixed in 4.1.1, just released !

Thx for your patience :wink:

1 Like

Thanks for the fast fix! I can confirm it’s working.

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