Unable to Open Documents using Collabora Office after Upgrade to Cells 2.0

Hi,

Anyone having problems opening office documents using Collabora Office after upgrade to Cells 2.0?

When I tried to open a document it will just connecting and stuck at 0% instead of opening the editor.

Hello, @nikmohdaiman,

do you have some logs on Collabora?

  • If you are on docker you can use docker logs -f container

and also do you have logs on the server?

hello @zayn,

below are collabora logs

Nov 19 09:50:25 EADSEHIIVE loolwsd[7637]: wsd-07637-07650 2019-11-19 01:50:25.978943 [ websrv_poll ] WRN client - server version mismatch, disabling browser cache.| wsd/FileServer.cpp:279
Nov 19 09:50:26 EADSEHIIVE loolwsd[7637]: wsd-07637-07650 2019-11-19 01:50:26.575420 [ websrv_poll ] WRN client - server version mismatch, disabling browser cache.| wsd/FileServer.cpp:279
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118333 [ docbroker_004 ] ERR Cannot load document from WOPI storage uri [https://ehiive.eadsworld.com/wopi/files/95eacfbc-bc88-498a-b265-4923c07af233/contents?access_token=eyJhbGciOiJSUzI1NiIsImtpZCI6ImNkYzQxZjc0NzY1NzFkODIwY2Q5NTNmNGIyOWM3NWI0Y2U0YmFjOWMifQ.eyJpc3MiOiJodHRwczovL2VoaWl2ZS5lYWRzd29ybGQuY29tL2F1dGgvZGV4Iiwic3ViIjoiQ2lRNE1XSXlZbVV4WmkxaFlXVTNMVFEwTlRBdFlXTmtZeTFpTnpkbFltVm1Oak01TlRJU0JYQjVaR2x2IiwiYXVkIjoiY2VsbHMtZnJvbnQiLCJleHAiOjE1NzQxMjg4MTQsImlhdCI6MTU3NDEyODIxNCwibm9uY2UiOiIyZTJjMjg2Yy03ZjFlLTQ4NzItYTRlNC1jZTE3Yjc5NTc1M2QiLCJhdF9oYXNoIjoiWUNGaFlzenJ4WVlHM25YbEd1S0RVdyIsImVtYWlsX3ZlcmlmaWVkIjp0cnVlLCJuYW1lIjoiZWhpaXZlZGVtb0BlYWRzd29ybGQuY29tIn0.HazohFOblZeBVdARSaAP2KcXkgk4P9tNFvvmDgP8hEip3dYN2OVmd4J3545cBRyeMAtI5YUkZzQjoU57fyHUPdecDMMmURI1jFC8M4UpzFfzFAYX71tXk0aToGfRC0VaaVfV-BgfS78XRa-pjnLHf7I0zKPoZovWK6HQcvjbC9j5Yw-VcBrS9z257s1c1LSTSjiNCC0Iv8b5RR5Wj3h3WNQj4Rj3D5NdBCkdAWcN10tQnVDpQd80JClYZaNlK3dbZZICZGFvRrTm7-OGcZA9IzIwLlqN8Fn1BKyPoDRgBP7G7tv33g22PSUDRnS1-pHN04aO5er83eSIh0s7H0FFDA&access_token_ttl=0&reuse_cookies=_ga%3DGA1.2.842600333.1554190666&permission=edit]. Error: Timeout| wsd/Storage.cpp:734
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118513 [ docbroker_004 ] ERR loading document exception: Timeout| wsd/DocumentBroker.cpp:1186
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118557 [ docbroker_004 ] ERR Failed to add session to [/wopi/files/95eacfbc-bc88-498a-b265-4923c07af233] with URI [https://ehiive.eadsworld.com/wopi/files/95eacfbc-bc88-498a-b265-4923c07af233?access_token=eyJhbGciOiJSUzI1NiIsImtpZCI6ImNkYzQxZjc0NzY1NzFkODIwY2Q5NTNmNGIyOWM3NWI0Y2U0YmFjOWMifQ.eyJpc3MiOiJodHRwczovL2VoaWl2ZS5lYWRzd29ybGQuY29tL2F1dGgvZGV4Iiwic3ViIjoiQ2lRNE1XSXlZbVV4WmkxaFlXVTNMVFEwTlRBdFlXTmtZeTFpTnpkbFltVm1Oak01TlRJU0JYQjVaR2x2IiwiYXVkIjoiY2VsbHMtZnJvbnQiLCJleHAiOjE1NzQxMjg4MTQsImlhdCI6MTU3NDEyODIxNCwibm9uY2UiOiIyZTJjMjg2Yy03ZjFlLTQ4NzItYTRlNC1jZTE3Yjc5NTc1M2QiLCJhdF9oYXNoIjoiWUNGaFlzenJ4WVlHM25YbEd1S0RVdyIsImVtYWlsX3ZlcmlmaWVkIjp0cnVlLCJuYW1lIjoiZWhpaXZlZGVtb0BlYWRzd29ybGQuY29tIn0.HazohFOblZeBVdARSaAP2KcXkgk4P9tNFvvmDgP8hEip3dYN2OVmd4J3545cBRyeMAtI5YUkZzQjoU57fyHUPdecDMMmURI1jFC8M4UpzFfzFAYX71tXk0aToGfRC0VaaVfV-BgfS78XRa-pjnLHf7I0zKPoZovWK6HQcvjbC9j5Yw-VcBrS9z257s1c1LSTSjiNCC0Iv8b5RR5Wj3h3WNQj4Rj3D5NdBCkdAWcN10tQnVDpQd80JClYZaNlK3dbZZICZGFvRrTm7-OGcZA9IzIwLlqN8Fn1BKyPoDRgBP7G7tv33g22PSUDRnS1-pHN04aO5er83eSIh0s7H0FFDA&access_token_ttl=0&reuse_cookies=_ga%3DGA1.2.842600333.1554190666&permission=edit]: Timeout| wsd/DocumentBroker.cpp:1148
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118607 [ docbroker_004 ] ERR Error while loading : Timeout| wsd/LOOLWSD.cpp:2713
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118630 [ docbroker_004 ] WRN Doc [/wopi/files/95eacfbc-bc88-498a-b265-4923c07af233] is taking too long to load. Will kill process [7668]. per_document.limit_load_secs set to 100 secs.| wsd/DocumentBroker.cpp:288
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: kit-07668-07643 2019-11-19 01:52:27.118743 [ kit_spare_004 ] SIG Forced-Termination signal received: SIGTERM
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118826 [ docbroker_004 ] WRN Child session [008] not found to forward message: load url=https://ehiive.eadsworld.com/wopi/files/95eacfbc-bc88-498a-b265-4923c07af233?access_token=eyJhbGciOiJSUzI1NiIsImtpZCI6ImNkYzQxZjc0NzY1NzFkODIwY2Q5NTNmNGIyOWM3NWI0Y2U0YmFjOWMifQ.eyJpc3MiOiJodHRwczovL2VoaWl2ZS5lYWRzd29ybGQuY29tL2F1dGgvZGV4Iiwic3ViIjoiQ2lRNE1XSXlZbVV4WmkxaFlXVTNMVFEwTlRBdFlXTmtZeTFpTnpkbFltVm1Oak01TlRJU0JYQjVaR2x2IiwiYXVkIjoiY2VsbHMtZnJvbnQiLCJleHAiOjE1NzQxMjg4MTQsImlhdCI6MTU3NDEyODIxNCwibm9uY2UiOiIyZTJjMjg2Yy03ZjFlLTQ4NzItYTRlNC1jZTE3Yjc5NTc1M2QiLCJhdF9oYXNoIjoiWUNGaFlzenJ…| wsd/DocumentBroker.cpp:1802
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: kit-07668-07643 2019-11-19 01:52:27.118842 [ kit_spare_004 ] WRN Kit connection lost without exit arriving from wsd. Setting TerminationFlag| kit/Kit.cpp:2110
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.118919 [ docbroker_004 ] ERR #21: Wrote outgoing data -1 bytes. (EPIPE: Broken pipe)| ./net/Socket.hpp:1081
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.119044 [ docbroker_004 ] ERR #21: Wrote outgoing data -1 bytes. (EPIPE: Broken pipe)| ./net/Socket.hpp:1081
Nov 19 09:52:27 EADSEHIIVE loolwsd[7637]: wsd-07637-08318 2019-11-19 01:52:27.119071 [ docbroker_004 ] ERR Invalid or unknown session [008] to remove.| wsd/DocumentBroker.cpp:1222
Nov 19 09:52:36 EADSEHIIVE loolwsd[7637]: wsd-07637-07650 2019-11-19 01:52:36.347595 [ websrv_poll ] WRN client - server version mismatch, disabling browser cache.| wsd/FileServer.cpp:279
Nov 19 09:52:36 EADSEHIIVE loolwsd[7637]: wsd-07637-07650 2019-11-19 01:52:36.839998 [ websrv_poll ] WRN client - server version mismatch, disabling browser cache.| wsd/FileServer.cpp:279
Nov 19 09:54:29 EADSEHIIVE loolwsd[7637]: wsd-07637-07650 2019-11-19 01:54:29.963832 [ websrv_poll ] WRN client - server version mismatch, disabling browser cache.| wsd/FileServer.cpp:279
Nov 19 09:54:37 EADSEHIIVE loolwsd[7637]: wsd-07637-08326 2019-11-19 01:54:37.104507 [ docbroker_005 ] ERR Cannot load document from WOPI storage uri [https://ehiive.eadsworld.com/wopi/files/26a6f576-8796-472e-a882-4cd39a56d441/contents?access_token=eyJhbGciOiJSUzI1NiIsImtpZCI6ImNkYzQxZjc0NzY1NzFkODIwY2Q5NTNmNGIyOWM3NWI0Y2U0YmFjOWMifQ.eyJpc3MiOiJodHRwczovL2VoaWl2ZS5lYWRzd29ybGQuY29tL2F1dGgvZGV4Iiwic3ViIjoiQ2lRNE1XSXlZbVV4WmkxaFlXVTNMVFEwTlRBdFlXTmtZeTFpTnpkbFltVm1Oak01TlRJU0JYQjVaR2x2IiwiYXVkIjoiY2VsbHMtZnJvbnQiLCJleHAiOjE1NzQxMjg4MTQsImlhdCI6MTU3NDEyODIxNCwibm9uY2UiOiIyZTJjMjg2Yy03ZjFlLTQ4NzItYTRlNC1jZTE3Yjc5NTc1M2QiLCJhdF9oYXNoIjoiWUNGaFlzenJ4WVlHM25YbEd1S0RVdyIsImVtYWlsX3ZlcmlmaWVkIjp0cnVlLCJuYW1lIjoiZWhpaXZlZGVtb0BlYWRzd29ybGQuY29tIn0.HazohFOblZeBVdARSaAP2KcXkgk4P9tNFvvmDgP8hEip3dYN2OVmd4J3545cBRyeMAtI5YUkZzQjoU57fyHUPdecDMMmURI1jFC8M4UpzFfzFAYX71tXk0aToGfRC0VaaVfV-BgfS78XRa-pjnLHf7I0zKPoZovWK6HQcvjbC9j5Yw-VcBrS9z257s1c1LSTSjiNCC0Iv8b5RR5Wj3h3WNQj4Rj3D5NdBCkdAWcN10tQnVDpQd80JClYZaNlK3dbZZICZGFvRrTm7-OGcZA9IzIwLlqN8Fn1BKyPoDRgBP7G7tv33g22PSUDRnS1-pHN04aO5er83eSIh0s7H0FFDA&access_token_ttl=0&reuse_cookies=_ga%3DGA1.2.842600333.1554190666&permission=edit]. Error: Timeout| wsd/Storage.cpp:734
Nov 19 09:54:37 EADSEHIIVE loolwsd[7637]: wsd-07637-08326 2019-11-19 01:54:37.104707 [ docbroker_005 ] ERR loading document exception: Timeout| wsd/DocumentBroker.cpp:1186

below are cells logs

{“level”:“info”,“ts”:“2019-11-19T09:51:07+08:00”,“logger”:“pydio.gateway.proxy”,“msg”:“Restart done”}
{“level”:“info”,“ts”:“2019-11-19T09:51:19+08:00”,“logger”:“pydio.gateway.proxy”,“msg”:“Restarting proxy”,“caddyfile”:"\nhttps://ehiive.eadsworld.com:443 {\n\tproxy /a PENDING {\n\t\twithout /a\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /auth/dex PENDING {\n\t\tinsecure_skip_verify\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /oidc PENDING {\n\t\tinsecure_skip_verify\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /oidc-admin/oauth2/auth/requests PENDING {\n\t\tinsecure_skip_verify\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /io :38448 {\n\t\theader_upstream Host ehiive.eadsworld.com\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /data :38448 {\n\t\theader_upstream Host ehiive.eadsworld.com\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /ws PENDING {\n\t\twebsocket\n\t\twithout /ws\n\t}\n\tproxy /plug/ PENDING {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t\theader_downstream Cache-Control “public, max-age=31536000”\n\t}\n\tproxy /dav/ 192.168.7.248:38340 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /public/ 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /user/reset-password/ 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /robots.txt 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /login 192.168.7.248:44459/gui {\n\t\twithout /login\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\n\tproxy /grpc https://192.168.7.248:43063 {\n\t\twithout /grpc\n\t\tinsecure_skip_verify\n\t}\n\t\n\trewrite {\n\t\tif {>Content-type} has “application/grpc”\n\t\tto /grpc/{path}\n\t}\n\n\n\tredir 302 {\n\t\tif {>Content-type} not_has “application/grpc”\n\t\tif {path} is /\n\t\t/ /login\n\t}\n\t\n\t\n\t\n\t\tproxy /onlyoffice/ http://192.168.7.249:9980/ {\n\t\t\theader_upstream Host {host}\n \theader_upstream X-Real-IP {remote}\n\t\t\theader_upstream X-Forwarded-Proto https\n\t\t\theader_upstream X-Forwarded-Host ehiive.eadsworld.com/onlyoffice/\n\t\t\t\n\t\t\twebsocket\n\t\t\twithout /onlyoffice/\n\t\t}\n \n\t\n\t\n proxy /wopi/ 192.168.7.248:41148 {\n transparent\n }\n\n proxy /loleaflet/ http://localhost:9980/loleaflet {\n transparent\n insecure_skip_verify\n without /loleaflet/\n }\n\n proxy /hosting/discovery http://localhost:9980/hosting/discovery {\n transparent\n insecure_skip_verify\n without /hosting/discovery\n }\n\n proxy /lool/ http://localhost:9980/lool/ {\n transparent\n insecure_skip_verify\n websocket\n without /lool/\n }\n \n\t\n\t\n\t\tproxy /onlyofficecb 192.168.7.248:42086 {\n\t\t\ttransparent\n\t\t\twithout /onlyofficecb\n\t\t}\n\t\n\t\n\t\n\trewrite {\n\t\tif {path} not_starts_with “/a/”\n\t\tif {path} not_starts_with “/auth/”\n\t\tif {path} not_starts_with “/oidc/”\n\t\tif {path} not_starts_with “/oidc-admin/oauth2/auth/requests/”\n\t\tif {path} not_starts_with “/io”\n\t\tif {path} not_starts_with “/data”\n\t\tif {path} not_starts_with “/ws/”\n\t\tif {path} not_starts_with “/plug/”\n\t\tif {path} not_starts_with “/dav/”\n\t\t\n\t\tif {path} not_starts_with “/onlyoffice/”\n\t\t\n\t\tif {path} not_starts_with “/wopi/”\n\t\t\n\t\tif {path} not_starts_with “/loleaflet/”\n\t\t\n\t\tif {path} not_starts_with “/hosting/discovery”\n\t\t\n\t\tif {path} not_starts_with “/lool/”\n\t\t\n\t\tif {path} not_starts_with “/onlyofficecb”\n\t\t\n\t\tif {path} not_starts_with “/public/”\n\t\tif {path} not_starts_with “/user/reset-password”\n\t\tif {path} not_starts_with “/robots.txt”\n\t\tto {path} {path}/ /login\n\t}\n\n\ttls eads_it@eadsworld.com\n\t\n\terrors “/home/ehiive/.config/pydio/cells/logs/caddy_errors.log”\n}\n\n\nhttp://ehiive.eadsworld.com {\n\tredir https://ehiive.eadsworld.com\n}\n\n\t"}
{“level”:“info”,“ts”:“2019-11-19T09:51:19+08:00”,“logger”:“pydio.gateway.proxy”,“msg”:“Restart done”}
{“level”:“info”,“ts”:“2019-11-19T09:51:30+08:00”,“logger”:“pydio.gateway.proxy”,“msg”:“Restarting proxy”,“caddyfile”:"\nhttps://ehiive.eadsworld.com:443 {\n\tproxy /a 192.168.7.248:33348 {\n\t\twithout /a\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /auth/dex 192.168.7.248:37243 {\n\t\tinsecure_skip_verify\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /oidc 192.168.7.248:43482 {\n\t\tinsecure_skip_verify\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /oidc-admin/oauth2/auth/requests 192.168.7.248:43482 {\n\t\tinsecure_skip_verify\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /io :38448 {\n\t\theader_upstream Host ehiive.eadsworld.com\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /data :38448 {\n\t\theader_upstream Host ehiive.eadsworld.com\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\tproxy /ws 192.168.7.248:41678 {\n\t\twebsocket\n\t\twithout /ws\n\t}\n\tproxy /plug/ 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t\theader_downstream Cache-Control “public, max-age=31536000”\n\t}\n\tproxy /dav/ 192.168.7.248:38340 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /public/ 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /user/reset-password/ 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /robots.txt 192.168.7.248:44459 {\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\t\n\tproxy /login 192.168.7.248:44459/gui {\n\t\twithout /login\n\t\theader_upstream Host {host}\n\t\theader_upstream X-Real-IP {remote}\n\t\theader_upstream X-Forwarded-Proto {scheme}\n\t}\n\n\tproxy /grpc https://192.168.7.248:43063 {\n\t\twithout /grpc\n\t\tinsecure_skip_verify\n\t}\n\t\n\trewrite {\n\t\tif {>Content-type} has “application/grpc”\n\t\tto /grpc/{path}\n\t}\n\n\n\tredir 302 {\n\t\tif {>Content-type} not_has “application/grpc”\n\t\tif {path} is /\n\t\t/ /login\n\t}\n\t\n\t\n\t\n\t\tproxy /onlyoffice/ http://192.168.7.249:9980/ {\n\t\t\theader_upstream Host {host}\n \theader_upstream X-Real-IP {remote}\n\t\t\theader_upstream X-Forwarded-Proto https\n\t\t\theader_upstream X-Forwarded-Host ehiive.eadsworld.com/onlyoffice/\n\t\t\t\n\t\t\twebsocket\n\t\t\twithout /onlyoffice/\n\t\t}\n \n\t\n\t\n proxy /wopi/ 192.168.7.248:41148 {\n transparent\n }\n\n proxy /loleaflet/ http://localhost:9980/loleaflet {\n transparent\n insecure_skip_verify\n without /loleaflet/\n }\n\n proxy /hosting/discovery http://localhost:9980/hosting/discovery {\n transparent\n insecure_skip_verify\n without /hosting/discovery\n }\n\n proxy /lool/ http://localhost:9980/lool/ {\n transparent\n insecure_skip_verify\n websocket\n without /lool/\n }\n \n\t\n\t\n\t\tproxy /onlyofficecb 192.168.7.248:42086 {\n\t\t\ttransparent\n\t\t\twithout /onlyofficecb\n\t\t}\n\t\n\t\n\t\n\trewrite {\n\t\tif {path} not_starts_with “/a/”\n\t\tif {path} not_starts_with “/auth/”\n\t\tif {path} not_starts_with “/oidc/”\n\t\tif {path} not_starts_with “/oidc-admin/oauth2/auth/requests/”\n\t\tif {path} not_starts_with “/io”\n\t\tif {path} not_starts_with “/data”\n\t\tif {path} not_starts_with “/ws/”\n\t\tif {path} not_starts_with “/plug/”\n\t\tif {path} not_starts_with “/dav/”\n\t\t\n\t\tif {path} not_starts_with “/onlyoffice/”\n\t\t\n\t\tif {path} not_starts_with “/wopi/”\n\t\t\n\t\tif {path} not_starts_with “/loleaflet/”\n\t\t\n\t\tif {path} not_starts_with “/hosting/discovery”\n\t\t\n\t\tif {path} not_starts_with “/lool/”\n\t\t\n\t\tif {path} not_starts_with “/onlyofficecb”\n\t\t\n\t\tif {path} not_starts_with “/public/”\n\t\tif {path} not_starts_with “/user/reset-password”\n\t\tif {path} not_starts_with “/robots.txt”\n\t\tto {path} {path}/ /login\n\t}\n\n\ttls eads_it@eadsworld.com\n\t\n\terrors “/home/ehiive/.config/pydio/cells/logs/caddy_errors.log”\n}\n\n\nhttp://ehiive.eadsworld.com {\n\tredir https://ehiive.eadsworld.com\n}\n\n\t"}
{“level”:“info”,“ts”:“2019-11-19T09:51:30+08:00”,“logger”:“pydio.gateway.proxy”,“msg”:“Restart done”}
{“level”:“error”,“ts”:“2019-11-19T09:52:27+08:00”,“msg”:“cannot get object",“UserName”:"ehiivedemo@eadsworld.com”,“UserUuid”:“81b2be1f-aae7-4450-acdc-b77ebef63952”,“GroupPath”:"/Datamation_Technology/",“Profile”:“standard”,“Roles”:“ROOT_GROUP,db5f0f2a-6e73-4b72-a205-e10c423376f9,81b2be1f-aae7-4450-acdc-b77ebef63952”,“error”:“rpc error: code = Canceled desc = context canceled”}
ERROR: 2019/11/19 09:52:37 pickfirstBalancer: failed to NewSubConn: rpc error: code = Canceled desc = grpc: the client connection is closing
{“level”:“info”,“ts”:“2019-11-19T09:54:12+08:00”,“logger”:“pydio.web.auth”,“msg”:“Login : ehiivedemo@eadsworld.com”,“SpanUuid”:“7baaebbd-0a6f-11ea-93e8-080027199a7e”,“RemoteAddress”:“115.164.89.42”,“UserAgent”:“Mozilla/5.0 (Linux; Android 9; SM-A505F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.96 Mobile Safari/537.36”,“ContentType”:“application/x-www-form-urlencoded”,“HttpProtocol”:“HTTP/1.1”,“identity”:{“UserID":“81b2be1f-aae7-4450-acdc-b77ebef63952”,“Username”:"ehiivedemo@eadsworld.com”,“Email”:"",“EmailVerified”:true,“Groups”:[],“ConnectorData”:null}}
{“level”:“error”,“ts”:“2019-11-19T09:54:37+08:00”,“msg”:“cannot get object",“UserName”:"ehiivedemo@eadsworld.com”,“UserUuid”:“81b2be1f-aae7-4450-acdc-b77ebef63952”,“GroupPath”:"/Datamation_Technology/",“Profile”:“standard”,“Roles”:“ROOT_GROUP,db5f0f2a-6e73-4b72-a205-e10c423376f9,81b2be1f-aae7-4450-acdc-b77ebef63952”,“error”:“rpc error: code = Canceled desc = context canceled”}
{“level”:“info”,“ts”:“2019-11-19T09:55:16+08:00”,“logger”:“pydio.grpc.tasks”,“msg”:"Run Job users-activity-digest on timer event Iso8601Schedule:“R/2012-06-04T19:25:16.828696-07:00/PT15M” ",“SpanUuid”:“a25663b9-0a6f-11ea-9a3b-080027199a7e”}
{“level”:“info”,“ts”:“2019-11-19T09:55:18+08:00”,“logger”:“pydio.grpc.tasks”,“msg”:"Run Job flush-mailer-queue on timer event Iso8601Schedule:“R/2012-06-04T19:25:16.828696-07:00/PT5M” ",“SpanUuid”:“a2fbb8b2-0a6f-11ea-9a3b-080027199a7e”}
{“level”:“info”,“ts”:“2019-11-19T09:55:18+08:00”,“logger”:“pydio.grpc.tasks”,“msg”:“Run Job actions.auth.prune.tokens on timer event Iso8601Schedule:“R/2012-06-04T19:25:16.828696-07:00/PT5M” “,“SpanUuid”:“a3202555-0a6f-11ea-9a3b-080027199a7e”}
{“level”:“error”,“ts”:“2019-11-19T09:56:32+08:00”,“msg”:“cannot get object",“UserName”:"ehiivedemo@eadsworld.com”,“UserUuid”:“81b2be1f-aae7-4450-acdc-b77ebef63952”,“GroupPath”:”/Datamation_Technology/”,“Profile”:“standard”,“Roles”:“ROOT_GROUP,db5f0f2a-6e73-4b72-a205-e10c423376f9,81b2be1f-aae7-4450-acdc-b77ebef63952”,“error”:“rpc error: code = Canceled desc = context canceled”}

Hello @nikmohdaiman
There was an issue with Collabora under certain circumstances!
We are in the process of rolling out 2.0.1 today (right now)
This will fix the issue!
Best