Pydio Cells x Collabora/CODE

Hello all,

After changing my internet plan, I switched to IPV6. I don’t know if its related.
I managed to reconfigure everything ( Pydio Cells is working perfectly ), but I am having a problem with collabora/code.
My docker is up and running and accessible via localhost:9980
However, I can no longer use collabora in Pydio Cells.

When opening a document, I have a popup with the following error :
Échec de la lecture du document depuis le stockage, veuillez essayer de recharger le document.

I have no errors in the Pydio Cells logs
But I have some errors in the docker logs of collabora :

wsd-00001-00079 2024-03-14 14:28:02.051157 +0000 [ docbroker_006 ] ERR  WOPI::CheckFileInfo failed for URI [https://NOM_DOMAINE/wopi/files/********?access_token=**********&access_token_ttl=0]: 0 (Unknown) . Headers:       Body: []| wsd/Storage.cpp:708
wsd-00001-00079 2024-03-14 14:28:02.051412 +0000 [ docbroker_006 ] ERR  loading document exception: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2679
wsd-00001-00079 2024-03-14 14:28:02.051532 +0000 [ docbroker_006 ] ERR  Failed to add session to [******%2Fwopi%2Ffiles%2F*******] with URI [https://NOM_DOMAINE/wopi/files/********?access_token=**********&access_token_ttl=0]: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2641
wsd-00001-00079 2024-03-14 14:28:02.051631 +0000 [ docbroker_006 ] ERR  Storage error while starting session on ******%2Fwopi%2Ffiles%2F******* for socket #18. Terminating connection. Error: WOPI::CheckFileInfo failed: | wsd/COOLWSD.cpp:5467

Cells is in last version
debian 11.9
Docker image from collabora is in last version

Thanks !

First step to troubleshoot:

  • Try to get inside the docker then ping/test to https://NOM_DOMAINE? That ensure that your docker is able to resolve the dns of cells.


Indeed, that was the problem. My docker didn’t know how to communicate in IPv6!

Thank you!

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