User cannot log in with OTP

Pydio 8
1

User cannot log in with google OTP. Is there a way to clear/reset the OTP from a users account via the admin portal?

Ts : 1564409260
Level : error
Logger : pydio.rest.frontend
Msg : Rest Error 401 - Could not validate OTP secret code
UserName : ******
UserUuid : 986dcdd2-38af-4a01-b8a2-577796ead63c
GroupPath : /****_Users/
RemoteAddress : ******
UserAgent : Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
HttpProtocol : HTTP/1.1
SpanUuid : 3a4de777-b20a-11e9-a51f-005056b86c79

Ts : 1564409260
Level : error
Logger : pydio.rest.frontend
Msg : INVALID OTP - OTP Auth Middleware > Google
UserName : ******
UserUuid : 986dcdd2-38af-4a01-b8a2-577796ead63c
GroupPath : / ******_Users/
RemoteAddress : ******
UserAgent : Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
HttpProtocol : HTTP/1.1
SpanUuid : 3a4de777-b20a-11e9-a51f-005056b86c79

2

Hello @_Luis ,

The user can reset the OTP with his password (or you can do it if you know the password).
For this, you will need to make use of the cells client that you could download here:

  • You need to build it or you can download this (I already built one)
  • put it near your cells binary, then run ./cec configure it will ask for information (you can check the main repo README)
  • during the configuration step, you will need the username and password of the targeted user
  • then once you finished run ./cec otp (this will reset OTP, therefore, removing it for the current user)