Error after upload


#1

Hello,

I have a problem with my pydio.
When I upload a file over 10G, I get an error (see screenshot). I noticed that despite this error, the document is well imported and is complete (I made a compairson of the document in and out). I have no errors in the logs, my thresholds in the php.ini file are set to 20G (post_max_size = 20G, upload_max_size = 20G, max_execution_time = 3600), I only have this error in the html send program. I tried to analyze a little bit the php code to know what was causing this problem, but I did not find.

I need your help !

Thank you in advance.

Package type: Community Edition
Server OS: Debian Jessie
Pydio version: Pydio 8.0.2
browser: Firefox ESR 52.5.3


#2

Hi,
could you get a look at pydio’s log and show me a bit of it, you can find it in the database under the table ajxp_log, you can also get a look at your webserver’s logs and see if there’s an error popping when you do this kind of operation.


#3

After verification, I have no errors in my logs.


#4

I was running in the same issue.
GUI shows ERROR when uploading large files although the file was visible in the workspace.
This error was shown in the google chrome network tab:
Failed to load resource: the server responded with a status of 503 (Service Unavailable)
https://my.pydioinstance.com/index.php?secure_token=FA4DTSNFdOfqVMkhZb5HQQDt4re5Goig&&get_action=upload&xhr_uploader=true&dir=%2F&auto_rename=true

In Apache I found the following logs
[proxy_fcgi:error] [pid 17204] (70007)The timeout specified has expired

My Solution:
Add ProxyTimeout 600 to /etc/httpd/conf/httpd.conf
Restart apache

I m using apache and php-fpm.

In my scenario you would also have to adjust the max_execution_time of the php.ini file in a similar fashion -> max_execution_time = 600

KR, Chris


#5

Hi,
exactly if you have some sort of timeout errors a way is to increase php max_execution_time and it’s even more needed when you are going to upload large amount of files.