[SOLVED] Pydiosync - SSL error at first run (with no parameters specified at all)

Sync Client
1

Hi all,

I have this error at first launch of pydiosync under windows (7 and 10 64 bits) :
2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | Product Version Number 1.2.9 and Version Date November 24 2016
2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | -----------------------------------------------
2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | Starting agent locally on http://localhost:5556/
2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | ------------------------------------------------
2018-06-25 11:56:24 ERROR 322480 Dummy-1 logging : 1198 | exception | Internal Error
Traceback (most recent call last):
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask.app”, line 1475, in full_dispatch_request
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask.app”, line 1461, in dispatch_request
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask_restful”, line 397, in wrapper
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask.views”, line 84, in view
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask_restful”, line 487, in dispatch_request
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\pydio.ui.web_api”, line 90, in decorated
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\pydio.ui.web_api”, line 737, in get
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.api”, line 65, in get
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.api”, line 49, in request
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.sessions”, line 461, in request
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.sessions”, line 573, in send
File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.adapters”, line 431, in send
SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)

Can someone help me ?

Thanks a lot.

Best regars,
Pascal

2

Hi,
could you tell me which version of Sync and Pydio are you using.

3

Hi,
For pydiosync : Product Version Number 1.2.9 and Version Date November 24 2016
For pydio : 8.0.2 of 2017-12-13

I have not set anything yet to connect to our pydio server because the parameters page is totally blank (nothing appears).

Thanks for your help.

4

Hi,
first thing are you using https, protocol and if yes are you using a self signed certificate in that case the 1st time pydio will warn you then a little box will appear near the button on the bottom you will then have to tick that one.

5

Hi,

I can’t configure anything so I am not using https. The parameter page is totally blank, it’s like the program can’t load the flask pages… I don’t know why, the only error I have is the one in the log file with the SSL certificate, is-it a DNS query automatically made by pydiosync at first run ?

I don’t have the little box you are talking about.

Thanks for your help.

Regards,

6

Hi,

I finally found the solution, it was because of the ESET antivirus…
https://pydio.com/forum/f/topic/pydiosync-blank-screen-eset-antivirus/

Thanks for your help.

Best regards,