[Solved] Pydio Cells: Unable to login

solved

#1

Pydio Cells Home Edition 1.0.0
Debian 9.4

Hello All,

I am having issues using Pydio Cells. After successful installation at some point in time my user is unable to login with the following error:
message=Server error response [url] https://site.url/auth/dex/token [status code] 500 [reason phrase] Internal Server Error
The other error i get in the logs is:
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“IdToken for: 4b1e5c79-6a1e-11e8-98b2-a01d48c7a6e8”}
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“IdToken email: REDACTED”}
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“scope scan range: email”}
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“scope scan range: profile”}
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“scope scan range: pydio”}
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“scope scan range: pydio”}
{“level”:“info”,“ts”:“2018-06-07T10:01:34+03:00”,“logger”:“pydio.grpc.auth”,“msg”:“failed to delete refresh token: not found”}

Once i receive this error i am not able to login even if i remove and create the user again.

I really like the new interface and how fast it is but i am starting to think about going back to Pydio Server 8.x due to the above issue.

Any help will be appreciated!


#2

Hi,
could you tell me which version of php, mysql that you have.


#3

I am using MariaDB 10.1.26-0+deb9u1 and PHP 7.0.27-0+deb9u1.


#4

Could you try with mariaDB 10.2 i think this might be the issue. We recommand the following


#5

Hmm. I have missed this point in the docs.
Ok. Will reinstall with the new MariaDB version and will update the thread after the test.

Thank you!


#6

After installing MariaDB 10.3 everything seems to work normally, however i had few issues.
In the documentation the listed Debian repo for MariaDB is version 10.1 which again installs an unsupported version of the DB.
After performing a clean install of Pydio Cells the Storage repositories (even the default one) where not accessible.
I needed to recreate them and change the default storage repo in the config file.
After performing this Pydio Cells is now working without any other issues for the moment.

Thanks again for pointing me out the correct version of MariaDB.