Issue with Pydio Server Installation

Hello

I am facing a issue with my Pydio server setup and need some help. I am running Pydio Cells 2.2.5 on an Ubuntu 20.04 LTS server with Apache 2.4.41, PHP 7.4.3, and MySQL 8.0.19.

The problem arises when I try to upload files larger than 100MB through Pydio — the upload process stalls and eventually times out with an error message saying “Upload failed: connection closed unexpectedly.”

I have already tried increasing PHP’s upload_max_filesize and post_max_size settings, as well as tweaking Apache’s timeout settings, but nothing seems to fix the issue. I have checked https://github.com/pydio/pydio-core- tensorflow guide but still need help .

This problem started right after a recent server reboot and Pydio upgrade from version 2.2.0 to 2.2.5. I have checked the server and PHP error logs, but they don’t show anything relevant.

If anyone has tips to troubleshoot further, I would really appreciate your advice.

Thanks a lot for your help!

Thank you :slightly_smiling_face:
nolanmaris

Hello,

things are a bit confusing in your post:
You tagged it with “Pydio 8” but talked about Pydio Cells

That is very wrong:

  • the v2 branch is not supported anymore since a while now, (you may have security issues)
  • we released version 4.4.3 yesterday
  • In recent Pydio Cells, there are no more PHP involved
  • the error you talked about sounds familiar but have made large transfers much more reliable since the v2 (and there is no way i help you debugging this version :slight_smile: )

So short answer:

  • please update to v4.4
  • if you see the error again, please also provide the server log (with a few lines before the error) of when the error happens

Hi bsinou,

Thank you for your prompt response ! I appreciate your clarification regarding Pydio Cells and the recommendation to upgrade to version 4.4.3. I will proceed with the update as soon as possible to ensure compatibility and security.

Thank you :slightly_smiling_face:
nolanmaris

OK, let us know!

For the record, I also update your original post to put the correct category!

Hello,
Can you please explain this more.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.