# WebSocket seems to be disconnected **URL:** \ **Category:** Pydio Cells\ **Created:** [October 26, 2021, 11:43am UTC](https://forum.pydio.com/t/websocket-seems-to-be-disconnected/4105 "2021-10-26T11:43:24Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![AndyS](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/andys/32/1480_2.png) [@AndyS](https://forum.pydio.com/u/AndyS)\ **Post date:** [November 19, 2021, 12:09pm UTC](https://forum.pydio.com/t/websocket-seems-to-be-disconnected/4105/11 "2021-11-19T12:09:28Z")
You don’t mention anything about your gateway or firewall, but in our case, I wasted a load of time server side only to find out that it was the firewall blocking WebSockets, the solution was simple in the end (of course WS needs to be enabled on your server too), you may have a different setup of course… > [@Websocket Error on W2016 IIS](https://forum.pydio.com/t/websocket-error-on-w2016-iis/3963/15): > > OK so finally got round to solving this one and it was the firewall in the end, WS(S) are not forwarded by default and have to be added/enabled to the Path-specific Routing rule: Of course anyone else experiencing this issue may have a different firewall solution/setup so have to adapt to their setup. In this instance it is a Sophos solution so the relevant info came via this post: [https://community.sophos.com/sophos-xg-firewall/f/discussions/84592/when-will-websocket-be-supported/3…](https://community.sophos.com/sophos-xg-firewall/f/discussions/84592/when-will-websocket-be-supported/387726#387726) --- _[View the full topic](https://forum.pydio.com/t/websocket-seems-to-be-disconnected/4105)._