# Upload problem with Cells **URL:** \ **Category:** Pydio Cells\ **Created:** [June 21, 2018, 4:13pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237 "2018-06-21T16:13:00Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 21, 2018, 4:13pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/1 "2018-06-21T16:13:00Z")
Hi everyone. When I load a folder, for example with 10 photos, at least one fails, showing the error: undefined If I load that photo (or file) again, there are no problems. This always happens when loading a folder with any type of file. What could be happening? This only happens to me now with Cells, before with version 8 I never had a similar problem. I have tested with Safari, Chrome, Firefox and Opera from macOS, and always with the same problem. I also tried Firefox in Windows 7, and it’s the same … Thanks you. The server is running Pydio Cells Home Edition 1.0.1 on Centos 7. ![23](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/d84758457d90756a8f2f9c1db621c570e9785a18.png) ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 22, 2018, 7:20am UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/2 "2018-06-22T07:20:02Z")
Hi, as i can i see on the screen capture there’s a space in the files name `Drinklover Logo` therefore this could the the issue, try to rename the file without a space and redo the upload. ---
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 22, 2018, 4:36pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/3 "2018-06-22T16:36:37Z")
The same thing happens without the space in the name of the folder. In fact, it’s not a file problem, because if I upload it again, it does not always fail, only one or two inside a folder fails, and It’s random. In another test, I uploaded a folder called TestFolder and inside it there were 36 photos (without spaces in the names, jpg format). Only one failed, and when manually uploaded again, there were no problems. Attached is a screenshot of the last failure. Thank you. ![39](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/77b203eb0c28f72b154e36d10f79b5f5eed25615.png) ---
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 22, 2018, 4:40pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/4 "2018-06-22T16:40:38Z")
I did 3 more tests with the same files and same folder. Renowned using numbers and letters, 3 of them failed. Renowned using only letters, 3 of them failed. Renowned using only numbers, 4 of them failed. It is totally random. ![32](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/3a1b4c2d34cf6912284bea55ccc0234099504213.png) ![56](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/9ff98d35261a201a0bcc71c8af13a00c0b0640ca.png) ![22](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/b418dbea7d95a4c1d6d8e3f6f0c773371d830503.png) ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 25, 2018, 7:19am UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/5 "2018-06-25T07:19:23Z")
Hi, could you recreate the error and take a look at the logs in `.config/pydio/cells/logs/` and then show me some of the errors in the .log file. ---
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 25, 2018, 1:55pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/6 "2018-06-25T13:55:42Z")
Hi, I recreated the error, but in the file caddy\_errors.log there is nothing new. That’s the only file in the folder. Thanks. ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 25, 2018, 2:15pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/7 "2018-06-25T14:15:37Z")
Hi, ok, so there is no `pydio.log` could you show me this caddy error file so that i can get a glance at what’s happening with your pydio cells. ---
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 25, 2018, 2:32pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/8 "2018-06-25T14:32:45Z")
The last thing that appears in the file is this (I think that is the PydioSync error): 22/Jun/2018:12:26:49 -0400 [ERROR 0 /index.php] PHP message: Exception while logging PHP message: Log message was : IP =\> 172.16.3.100 | user =\> afro | level =\> Error | source =\> AuthService l.171 | prefix =\> Disconnect | message =\> Api Exception when trying to revoke token[401] Error connecting to the API ([https://cloud.afro.cl:4443/a/auth/token/revoke](https://cloud.afro.cl:4443/a/auth/token/revoke)) PHP message: Exception is:[401] Error connecting to the API ([https://cloud.afro.cl:4443/a/frontend/frontlogs](https://cloud.afro.cl:4443/a/frontend/frontlogs)) PHP message: In /home/pydio/.config/pydio/cells/static/pydio/core/src/pydio/Swagger/ApiClient.php line 287 PHP message: #0 /home/pydio/.config/pydio/cells/static/pydio/core/src/pydio/Swagger/Api/FrontendServiceApi.php(221): Swagger\Client\ApiClient-\>callApi(’/frontend/front…’, ‘PUT’, Array, ‘{“Level”:"ERROR…’, Array, ‘\Swagger\Client…’, ‘/frontend/front…’) #1 /home/pydio/.config/pydio/cells/static/pydio/core/src/pydio/Swagger/Api/FrontendServiceApi.php(169): Swagger\Client\Api\FrontendServiceApi-\>frontLogWithHttpInfo(Object(Swagger\Client\Model\RestFrontLogMessage)) #2 /home/pydio/.config/pydio/cells/static/pydio/plugins/log.pydio/PydioLogDriver.php(62): Swagger\Client\Api\FrontendServiceApi-\>frontLog(Object(Swagger\Client\Model\RestFrontLogMessage)) #3 /home/pydio/.config/pydio/cells/static/pydio/plugins/core.log/Logger.php(126): Pydio\Log\Implementation\PydioLogDriver-\>write2(‘Error’, ‘172.16.3.100’, ‘afro’, ‘a59d8f58-7323-1…’, ‘AuthService l.1…’, ‘Disconnect’, ‘Api Exception w…’, Array) #4 /home/pydio/.config/pydio/cells/static/pydio/plugins/core.log/Logger.php(229): Pydio\Log\Core\Logger::l… ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 26, 2018, 8:53am UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/9 "2018-06-26T08:53:05Z")
Hi, i’ve reproduced your case and the 1st time i had the error but after clearing the plugins cache it seems to have disappeared i also restarted my cells afterwards. ---
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 26, 2018, 3:38pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/10 "2018-06-26T15:38:55Z")
Hi, I cleared the plugins cache, but now I cannot upload anything. When I try to upload something, the following error comes: “You are not allowed to upload files here” I even reloaded Cells, but now I cannot upload anything. ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 26, 2018, 4:17pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/11 "2018-06-26T16:17:41Z")
Where is you datasource located ? is it created with a folder on your local machine ? If yes it might be a rights issue. ---
**Author:** ![Afro](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Afro](https://forum.pydio.com/u/Afro)\ **Post date:** [June 26, 2018, 4:29pm UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/12 "2018-06-26T16:29:43Z")
Yes, the datasource personal is located under /home/pydio/.config/pydio/cells/data/personal How can I fix the rights? ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 28, 2018, 7:57am UTC](https://forum.pydio.com/t/upload-problem-with-cells/1237/13 "2018-06-28T07:57:17Z")
Hi, could you do a `ls -l` of that folder and also is the user launching cells the same as where it’s located what i mean is then `/home` is from the same user.