# Unexpected Error: Token-based authentication failed, reload credentials?

**URL:** <https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125>\
**Category:** Pydio 8\
**Created:** [February 8, 2019, 9:51am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125 "2019-02-08T09:51:52Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mili](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@mili](https://forum.pydio.com/u/mili)\
**Post date:** [February 8, 2019, 9:51am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125/1 "2019-02-08T09:51:52Z")

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My Pydio doesn’t synchronize some folders from my local version to the cloud. 5 from 7 are synchronized, but the other two not. The problem is called: Unexpected Error: Token-based authentication failed, reload credentials?

How can I fix this problem?

Thanks in advance.

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**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [February 8, 2019, 10:21am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125/2 "2019-02-08T10:21:49Z")

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Hi,  
could you tell which pydio version are you on?  
also i would like to have your use case, for instance:

- you moved files to a folder
- you synchronized  
etc…

Regards

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<div class="post-metadata">

**Author:** ![mili](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@mili](https://forum.pydio.com/u/mili)\
**Post date:** [February 8, 2019, 10:32am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125/3 "2019-02-08T10:32:06Z")

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Hi,

my version is 1.2.9.  
I deleted, actualized or generated some files local, but the synchronization doesn’t work. But this case is only at two from 7 folders.

Regards

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<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [February 8, 2019, 11:09am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125/4 "2019-02-08T11:09:25Z")

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Hi,  
could you try with this new version (still a work in progress),  
[https://download.pydio.com/pub/pydio-sync/release/2.2.0/](https://download.pydio.com/pub/pydio-sync/release/2.2.0/)  
and tell me if the issue is still happening,

could you also tell me if you are using Pydio 8 or Pydio Cells.

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<div class="post-metadata">

**Author:** ![mili](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@mili](https://forum.pydio.com/u/mili)\
**Post date:** [February 8, 2019, 11:40am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125/5 "2019-02-08T11:40:31Z")

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The issue is still happening.  
I use Pydio.7

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<div class="post-metadata">

**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\
**Post date:** [February 11, 2019, 8:58am UTC](https://forum.pydio.com/t/unexpected-error-token-based-authentication-failed-reload-credentials/2125/6 "2019-02-11T08:58:00Z")

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Hi,

It’s highly recommended to update to latest version of Pydio.