# Unable to update

**URL:** <https://forum.pydio.com/t/unable-to-update/5714>\
**Category:** Pydio Cells\
**Created:** [January 28, 2024, 6:08am UTC](https://forum.pydio.com/t/unable-to-update/5714 "2024-01-28T06:08:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ryan](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/ryan/32/1902_2.png) [@Ryan](https://forum.pydio.com/u/Ryan)\
**Post date:** [January 28, 2024, 6:08am UTC](https://forum.pydio.com/t/unable-to-update/5714/1 "2024-01-28T06:08:31Z")

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For first post, please answer the questions below!

### Describe your issue in detail

once updated, unable to access files.

### What version of Cells are you using?

4.2.7 | any version above this breaks

### What is the server OS? Database name/version? Browser name or mobile device description (if issue appears client-side)?

Ubuntu

### What steps have you taken to resolve this issue already?

upgrading and testing in browser.  
The following image is what’s seen in the console when browsing the files

> **[Screenshot](https://prnt.sc/TwjOmxQQIV6V)**
>
> Captured with Lightshot

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<div class="post-metadata">

**Author:** ![bsinou](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsinou/32/476_2.png) [@bsinou](https://forum.pydio.com/u/bsinou)\
**Post date:** [January 29, 2024, 6:38am UTC](https://forum.pydio.com/t/unable-to-update/5714/2 "2024-01-29T06:38:52Z")

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Logs from the server side would help.  
Did you notice any error log when restarting the server after update ?

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/6/61f19fa52ec15fd4250db51aea351adba0e831fd.png) [@system](https://forum.pydio.com/u/system)\
**Post date:** [March 29, 2024, 6:39am UTC](https://forum.pydio.com/t/unable-to-update/5714/3 "2024-03-29T06:39:44Z")

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