# \[Solved\] Unable to create/upload files/folders (Internal Server Error)

**URL:** <https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093>\
**Category:** Pydio Cells\
**Tags:** upload\
**Created:** [February 19, 2020, 6:32am UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093 "2020-02-19T06:32:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![sid](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@sid](https://forum.pydio.com/u/sid)\
**Post date:** [February 19, 2020, 6:32am UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093/1 "2020-02-19T06:32:01Z")

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After installing & then starting Cells 2.0.3 in my Ubuntu 16.04 system, I can create Pydio users.

But while creating/uploading new file/folder, I get the error “Internal Server Error”. It also keeps on popping even after any user logs in. The screenshot of the message is attached:

 ![pydio-forum2](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/d/d108a3a04b05618bc3347d684b82b9f143869c73.png)

Simultaneously, in the terminal output (after “./cells start”), it displays this:

ERROR pydio.grpc.tasks cannot run action actions.auth.prune.tokens: {“id”:“go.micro.client”,“code”:500,“detail”:“none available”,“status”:“Internal Server Error”} {“OperationUuid”: “actions.auth.prune.tokens-dea1a170”}

I could not find any solution to the above.

Please suggest. Thanks

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**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [February 19, 2020, 11:26am UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093/2 "2020-02-19T11:26:52Z")

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Hello @sid,

Could you tell me how you installed Cells?  
Also did you modify the default datasources settings?  
And would you mind telling me which peer address are your datasources using.

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**Author:** ![sid](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@sid](https://forum.pydio.com/u/sid)\
**Post date:** [February 19, 2020, 11:57am UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093/3 "2020-02-19T11:57:21Z")

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Hello @zayn

1. I installed Cells by following [https://pydio.com/en/docs/cells/v2/cells-installation](https://pydio.com/en/docs/cells/v2/cells-installation)  
(I already have XAMPP installed on my system)

2. I did not modify any datasources settings. I just followed [https://pydio.com/sites/default/files/git-importer/admin-guide-cells-v2/images/1\_quick\_start/installation/cli-installer.gif](https://pydio.com/sites/default/files/git-importer/admin-guide-cells-v2/images/1_quick_start/installation/cli-installer.gif) except that my internal as well as external URL both are localhost:8080 & my database user is “pydio” instead of “root”

3. A portion of pydio.json as shown by “cat pydio.json” command:  
“pydio.grpc.data.sync”: {  
“sources”: [  
“pydiods1”,  
“personal”,  
“cellsdata”  
]  
},  
“pydio.grpc.data.sync.cellsdata”: {  
“ApiKey”: “uXITaPcotdKAXIL3”,  
“ApiSecret”: “frusMPbTJL22gJIW9TBinD6F”,  
“Name”: “cellsdata”,  
“ObjectsBucket”: “cellsdata”,  
“ObjectsPort”: 45737,  
“ObjectsServiceName”: “local1”,  
“PeerAddress”: “abcd”,  
“StorageConfiguration”: {  
“folder”: “/root/.config/pydio/cells/data/cellsdata”,  
“normalize”: “false”  
}  
},  
“pydio.grpc.data.sync.personal”: {  
“ApiKey”: “uXITaPcotdKAXIL3”,  
“ApiSecret”: “frusMPbTJL22gJIW9TBinD6F”,  
“Name”: “personal”,  
“ObjectsBucket”: “personal”,  
“ObjectsPort”: 45737,  
“ObjectsServiceName”: “local1”,  
“PeerAddress”: “abcd”,  
“StorageConfiguration”: {  
“folder”: “/root/.config/pydio/cells/data/personal”,  
“normalize”: “false”  
}  
},  
“pydio.grpc.data.sync.pydiods1”: {  
“ApiKey”: “uXITaPcotdKAXIL3”,  
“ApiSecret”: “frusMPbTJL22gJIW9TBinD6F”,  
“Name”: “pydiods1”,  
“ObjectsBucket”: “pydiods1”,  
“ObjectsPort”: 45737,  
“ObjectsServiceName”: “local1”,  
“PeerAddress”: “abcd”,  
“StorageConfiguration”: {  
“folder”: “/root/.config/pydio/cells/data/pydiods1”,  
“normalize”: “false”  
}  
},

where “abcd” (name changed) is the name of Ubuntu machine (i.e. [root@abcd])

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**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [February 19, 2020, 12:55pm UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093/4 "2020-02-19T12:55:51Z")

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Could you try with another user than root.

To clean everything you must remove the `~/.config/pydio/cells/` and clean the database (you can remove it).

Then try to reinstall and restart Cells with this user, (Make sure that you always install and Start Cells With the same User).

Also I would assume that you are running and Accessing Cells through the same machine (localhost).

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**Author:** ![sid](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@sid](https://forum.pydio.com/u/sid)\
**Post date:** [February 24, 2020, 7:28am UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093/5 "2020-02-24T07:28:39Z")

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@zayn

I installed Pydio Cells on a different Ubuntu server & it works.  
Thanks for your help!

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<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [February 24, 2020, 8:40am UTC](https://forum.pydio.com/t/solved-unable-to-create-upload-files-folders-internal-server-error/3093/6 "2020-02-24T08:40:05Z")

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