# \[SOLVED\] Pydiosync - SSL error at first run (with no parameters specified at all) **URL:** \ **Category:** Sync Client\ **Tags:** solved\ **Created:** [June 25, 2018, 1:15am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240 "2018-06-25T01:15:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![pmietlicki](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pmietlicki/32/413_2.png) [@pmietlicki](https://forum.pydio.com/u/pmietlicki)\ **Post date:** [June 25, 2018, 1:15am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/1 "2018-06-25T01:15:00Z")
Hi all, I have this error at first launch of pydiosync under windows (7 and 10 64 bits) : 2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | Product Version Number 1.2.9 and Version Date November 24 2016 2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | ----------------------------------------------- 2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | Starting agent locally on [http://localhost:5556/](http://localhost:5556/) 2018-06-25 11:56:14 INFO 407520 MainThread logging : 1627 | info | ------------------------------------------------ 2018-06-25 11:56:24 ERROR 322480 Dummy-1 logging : 1198 | exception | Internal Error Traceback (most recent call last): File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask.app”, line 1475, in full\_dispatch\_request File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask.app”, line 1461, in dispatch\_request File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask\_restful”, line 397, in wrapper File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask.views”, line 84, in view File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\flask\_restful”, line 487, in dispatch\_request File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\pydio.ui.web\_api”, line 90, in decorated File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\pydio.ui.web\_api”, line 737, in get File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.api”, line 65, in get File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.api”, line 49, in request File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.sessions”, line 461, in request File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.sessions”, line 573, in send File “C:\BuildAgent\work\a00136d723583ad3\build\pydio-agent\out01-PYZ.pyz\requests.adapters”, line 431, in send SSLError: [SSL: CERTIFICATE\_VERIFY\_FAILED] certificate verify failed (\_ssl.c:590) Can someone help me ? Thanks a lot. Best regars, Pascal ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 25, 2018, 7:20am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/2 "2018-06-25T07:20:24Z")
Hi, could you tell me which version of Sync and Pydio are you using. ---
**Author:** ![pmietlicki](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pmietlicki/32/413_2.png) [@pmietlicki](https://forum.pydio.com/u/pmietlicki)\ **Post date:** [June 25, 2018, 9:52pm UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/3 "2018-06-25T21:52:48Z")
> [@pmietlicki](#): > > Product Version Number 1.2.9 and Version Date November 24 2016 Hi, For pydiosync : Product Version Number 1.2.9 and Version Date November 24 2016 For pydio : 8.0.2 of 2017-12-13 I have not set anything yet to connect to our pydio server because the parameters page is totally blank (nothing appears). Thanks for your help. ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 26, 2018, 7:28am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/4 "2018-06-26T07:28:51Z")
Hi, first thing are you using https, protocol and if yes are you using a self signed certificate in that case the 1st time pydio will warn you then a little box will appear near the button on the bottom you will then have to tick that one. ---
**Author:** ![pmietlicki](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pmietlicki/32/413_2.png) [@pmietlicki](https://forum.pydio.com/u/pmietlicki)\ **Post date:** [June 27, 2018, 12:07am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/5 "2018-06-27T00:07:31Z")
Hi, I can’t configure anything so I am not using https. The parameter page is totally blank, it’s like the program can’t load the flask pages… I don’t know why, the only error I have is the one in the log file with the SSL certificate, is-it a DNS query automatically made by pydiosync at first run ? I don’t have the little box you are talking about. Thanks for your help. Regards, ---
**Author:** ![pmietlicki](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pmietlicki/32/413_2.png) [@pmietlicki](https://forum.pydio.com/u/pmietlicki)\ **Post date:** [June 28, 2018, 4:41am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/6 "2018-06-28T04:41:31Z")
Hi, I finally found the solution, it was because of the ESET antivirus… [https://pydio.com/forum/f/topic/pydiosync-blank-screen-eset-antivirus/](https://pydio.com/forum/f/topic/pydiosync-blank-screen-eset-antivirus/) Thanks for your help. Best regards, ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [June 28, 2018, 7:20am UTC](https://forum.pydio.com/t/solved-pydiosync-ssl-error-at-first-run-with-no-parameters-specified-at-all/1240/7 "2018-06-28T07:20:09Z")
Closed on June 28, 2018, 7:20am UTC