# \[solved\] Grey screen stuck in the loading **URL:** \ **Category:** Pydio Cells\ **Created:** [March 19, 2019, 8:50pm UTC](https://forum.pydio.com/t/solved-grey-screen-stuck-in-the-loading/2282 "2019-03-19T20:50:22Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [March 19, 2019, 8:50pm UTC](https://forum.pydio.com/t/solved-grey-screen-stuck-in-the-loading/2282/1 "2019-03-19T20:50:22Z")
Hello! Again, i have all ready running pydio behind my reverse proxy, although i can see my service running, after i finish my install process i can’t see the login screen, i have a stucked gray page in a loading state… ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/ba7de68866d511ce7c4e877564e85d0280b96b0d.png) I try solve it following the steps which i found in this documentation [https://pydio.com/fr/docs/cells/v1/troubleshooting](https://pydio.com/fr/docs/cells/v1/troubleshooting) But the problem persist… Actually i have Pydio Cells running behind apache proxy, and this is my configuration: > ``` > AllowEncodedSlashes On > RewriteEngine On > AllowEncodedSlashes On > RewriteEngine On > > # Proxy WebSocket > RewriteCond %{HTTP:Upgrade} =websocket [NC] > RewriteRule /(.*) wss://127.0.0.1:8080/$1 [P,L] > > ProxyPass "/" "http://127.0.0.1:8080/" > ProxyPassReverse "/" "http://127.0.0.1:8080/" > > ``` This is my Cells install process: > -bash-4.2$ ./cells install > [Configs] Upgrading: setting default config services/pydio.grpc.auth/dex/issuer to /auth/dex > [Configs] successfully saved config after upgrade - Reloading from source > > Welcome to Pydio Cells Home Edition installation > Pydio Cells Home Edition will be configured to run on this machine. Make sure to prepare the following data > > - IPs and ports for binding the webserver to outside world > - MySQL 5.6+ (or MariaDB equivalent) server access > Pick your installation mode when you are ready. > > ✔ Browser-based (requires a browser access) > ✔ Other: 127.0.0.1:8080 > ✔ Disable SSL (not recommended) > ✔ External Url, used to access application from outside world (it can differ from internal url if you are behind a proxy or inside a private network): [https://127.0.0.1:8080](https://127.0.0.1:8080) > Cannot find vaultKeyPath, creating new one /opt/pydio/.config/pydio/cells/cells-vault-key > > * * * > > ``` > Warning! A keyring is not found on this machine, > A Master Key has been created for cyphering secrets > > ``` > > It has been stored in /opt/pydio/.config/pydio/cells/cells-vault-key > Please make sure to secure this file and update the configs > with its new location, under the defaults/keyPath key. > > * * * > > 2019-03-19T13:35:39.972-0600 INFO Registering /install/events for Polling > 2019-03-19T13:35:39.973-0600 INFO pydio.rest.install started > Activating privacy features… done. > [http://127.0.0.1:8080](http://127.0.0.1:8080) > WARNING: File descriptor limit 1024 is too low for production servers. At least 8192 is recommended. Fix with “ulimit -n 8192”. > > Installation Server is starting … > internal URL: [http://127.0.0.1:8080](http://127.0.0.1:8080) > external URL: [https://127.0.0.1:8080](https://127.0.0.1:8080) > > 2019-03-19T13:35:40.869-0600 INFO pydio.gateway.rest started > 2019-03-19T13:35:42.174-0600 INFO pydio.gateway.proxy Restarting proxy {“caddyfile”: "\n\t\t [http://127.0.0.1:8080](http://127.0.0.1:8080) {\n\t\t\t root "/opt/pydio/.config/pydio/cells/static/install"\n > \t\t\t proxy /install 172.31.12.180:41503\n\t\t\t \n\t\t }\n\t "} > 2019-03-19T13:35:42.174-0600 INFO pydio.gateway.proxy Restart done > > Opening URL [https://127.0.0.1:8080](https://127.0.0.1:8080) in your browser. Please copy/paste it if the browser is not on the same machine. What i doing wrong?? Thanks againt for the support, and sorry for my english! ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [March 20, 2019, 8:08am UTC](https://forum.pydio.com/t/solved-grey-screen-stuck-in-the-loading/2282/2 "2019-03-20T08:08:37Z")
Hi, > [@Tamtrum](#): > > RewriteRule /(.\*) wss://127.0.0.1:8080/$1 because you are redirecting http, you should put `ws`(just one **s** ) ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [March 20, 2019, 3:42pm UTC](https://forum.pydio.com/t/solved-grey-screen-stuck-in-the-loading/2282/3 "2019-03-20T15:42:41Z")
Helo, thanks for the help, but the problem persist if i change that… ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [March 20, 2019, 3:52pm UTC](https://forum.pydio.com/t/solved-grey-screen-stuck-in-the-loading/2282/4 "2019-03-20T15:52:56Z")
let’s do a quick review of everyhting, what address do you want to use to access pydio (your proxy address i mean), then what address did you use to bind cells (and ports too). ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [March 20, 2019, 7:34pm UTC](https://forum.pydio.com/t/solved-grey-screen-stuck-in-the-loading/2282/5 "2019-03-20T19:34:24Z")
Now i solve it, just i make a clean install and all works fine with the same configurations which i have 😃 Thanks for your help