# Pydio install debian buster websocket timeout error **URL:** \ **Category:** Pydio Cells\ **Created:** [April 14, 2022, 6:52pm UTC](https://forum.pydio.com/t/pydio-install-debian-buster-websocket-timeout-error/4438 "2022-04-14T18:52:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Guy\_St-Louis](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/guy_st-louis/32/1730_2.png) [@Guy\_St-Louis](https://forum.pydio.com/u/Guy_St-Louis)\ **Post date:** [April 14, 2022, 6:52pm UTC](https://forum.pydio.com/t/pydio-install-debian-buster-websocket-timeout-error/4438/1 "2022-04-14T18:52:49Z")
I just installed pydio on a public server. I had tested this on a local server and everything seemed fine and working. This installation was on a Debian 10 buster. I have this on a VM behind iptables but have configured nat to accept and pass port 8081, which is the port I used. This machine does serve many domains using virtualmin. I had a lot of issues getting is going, however after I flushed the DB, cleared the files in `/var/cells/services` and re-ran `cells configure` to use 0.0.0.0 with self-signed certs ```auto +---+----------------------+--------------------+-------------------------------+ | # | BIND(S) | TLS | EXTERNAL URL | +---+----------------------+--------------------+-------------------------------+ | 0 | https://0.0.0.0:8081 | Self-Signed | https://sub.domain.ca | +---+----------------------+--------------------+------------------------------ ``` I can now access the GUI, either through apache reverse proxy with default explained [here](https://pydio.com/en/docs/kb/deployment/running-cells-behind-apache-reverse-proxy) by [https://sub.domain.ca](https://sub.domain.ca), and by [https://sub.domain.ca:8081](https://sub.domain.ca:8081) However now I am getting a websocket error. > CONNECTION ISSUE: Websocket seems t obe disconnected, please make sure that the server is up and websocket connection is working The bottom of the GUI also gives > Unsuccessful HTTP response Web Console gives this > WebSocket connection to ‘wss://shares.smbservices.ca/ws/event’ failed > WebSocket Closed Connection:The connection was closed abnormally, e.g., without sending or receiving a Close control frame (code 1006) What I find strange is I have mattermost and RocketChat working on this server, both using websockets and they are working fine. So there must be some kind of config issues. any ideas? as for logs `journalctl -fu cells -S -1h` is pretty clean ```auto Apr 14 13:18:32 sub.domain.ca cells[9995]: 2022-04-14T13:18:32.429-0400 ERROR pydio.rest.activity Could not prepare start {"error": "timeout"} Apr 14 13:18:33 sub.domain.ca cells[9995]: 2022-04-14T13:18:33.208-0400 ERROR pydio.gateway.websocket Could not prepare start {"error": "timeout"} ``` ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [April 15, 2022, 10:57am UTC](https://forum.pydio.com/t/pydio-install-debian-buster-websocket-timeout-error/4438/2 "2022-04-15T10:57:48Z")
Hi, very probably an issue with the reverse-proxy and the websocket forwarding. Did you check how you configured apache for the other apps (mattermost/rocketchat) ? ---
**Author:** ![Guy\_St-Louis](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/guy_st-louis/32/1730_2.png) [@Guy\_St-Louis](https://forum.pydio.com/u/Guy_St-Louis)\ **Post date:** [April 15, 2022, 5:31pm UTC](https://forum.pydio.com/t/pydio-install-debian-buster-websocket-timeout-error/4438/3 "2022-04-15T17:31:42Z")
@charles I tried playing with the rocket chat websockets strings, but got nothing out of it. the web console also gives me: > WebSocket connection to ‘wss://shares.smbservices.ca/ws/event’ failed: > WebSocket Closed Connection:The connection was closed abnormally, e.g., without sending or receiving a Close control frame (code 1006) > VM1611:1 POST [https://shares.smbservices.ca/a/activity/stream](https://shares.smbservices.ca/a/activity/stream) 500 > Error: Unsuccessful HTTP response > at Request.eval (eval at (starting.html:1:1), :1:3614697) > at Request.Emitter.emit (eval at (starting.html:1:1), :1:3398540) > at XMLHttpRequest.xhr.onreadystatechange (eval at (starting.html:1:1), :1:3619224) Here is what I have configured in case there is something someone can catch that I cannot ( I’ve removed the domains, please excuse any typos ) ## rocket chat ```auto SuexecUserGroup "#1010" "#1007" ServerName rocket.domain.ca DocumentRoot ../rocket.domain.ca/public_html ErrorLog ../rocket.domain.ca/rocket.ca_error_log CustomLog ../rocket.domain.ca/rocket.ca_access_log combined # rocket chat RewriteEngine On RewriteCond %{HTTP:Upgrade} =websocket [NC] RewriteRule /(.*) wss://localhost:3000/$1 [P,L] RewriteCond %{HTTP:Upgrade} !=websocket [NC] RewriteRule /(.*) http://localhost:3000/$1 [P,L] ProxyPassReverse / http://localhost:3000/ SSLCertificateFile /etc/letsencrypt/live/rocket.domain.ca/cert.pem SSLCertificateKeyFile /etc/letsencrypt/live/rocket.domain.ca/privkey.pem SSLCertificateChainFile /etc/letsencrypt/live/domain.ca/chain.pem ``` ## Mattermost ```auto ProxyPreserveHost On # Set web sockets RewriteEngine On RewriteCond %{REQUEST_URI} /api/v[0-9]+/(users/)?websocket [NC] RewriteCond %{HTTP:UPGRADE} ^WebSocket$ [NC] RewriteCond %{HTTP:CONNECTION} \bUpgrade\b [NC] RewriteRule .* ws://127.0.0.1:8065%{REQUEST_URI} [P,QSA,L] Require all granted ProxyPass http://127.0.0.1:8065/ ProxyPassReverse http://127.0.0.1:8065/ ProxyPassReverseCookieDomain 127.0.0.1 matter.domain.ca SSLCertificateFile /etc/letsencrypt/live/rocket.domain.ca/cert.pem SSLCertificateKeyFile /etc/letsencrypt/live/rocket.domain.ca//privkey.pem SSLCertificateChainFile /etc/letsencrypt/live/domain.ca/chain.pem ``` ## Pydio config ```auto ServerName sub.domain.ca AllowEncodedSlashes On RewriteEngine On SSLProxyEngine On # This needed to be added because the certificates common name did not match the server name # This was for error apache AH01084: pass request body failed, in browser showed 'Reason: Error during SSL Handshake with remote server' SSLProxyCheckPeerCN off ## The order of the directives matters. # If Cells is not running with https, consider using ws instead of wss ProxyPassMatch "/ws/(.*)" ws://localhost:8081/ws/$1 nocanon ## This rewrite condition is required if using Cells-Sync RewriteCond %{HTTP:Content-Type} =application/grpc [NC] RewriteRule /(.*) h2://localhost:8081/$1 [P,L] ProxyPass "/" "https://localhost:8081/" ProxyPassReverse "/" "https://localhost:8081/" ErrorLog ${APACHE_LOG_DIR}/error.log CustomLog ${APACHE_LOG_DIR}/access.log combined ``` ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/6/61f19fa52ec15fd4250db51aea351adba0e831fd.png) [@system](https://forum.pydio.com/u/system)\ **Post date:** [May 16, 2023, 10:30am UTC](https://forum.pydio.com/t/pydio-install-debian-buster-websocket-timeout-error/4438/4 "2023-05-16T10:30:07Z")
Closed on May 16, 2023, 10:30am UTC This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.