# Pydio Cells x Collabora/CODE

**URL:** <https://forum.pydio.com/t/pydio-cells-x-collabora-code/5786>\
**Category:** Pydio Cells\
**Tags:** plugins, docker\
**Created:** [March 14, 2024, 2:54pm UTC](https://forum.pydio.com/t/pydio-cells-x-collabora-code/5786 "2024-03-14T14:54:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lubovic](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/lubovic/32/941_2.png) [@lubovic](https://forum.pydio.com/u/lubovic)\
**Post date:** [March 14, 2024, 2:54pm UTC](https://forum.pydio.com/t/pydio-cells-x-collabora-code/5786/1 "2024-03-14T14:54:35Z")

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Hello all,

After changing my internet plan, I switched to IPV6. I don’t know if its related.  
I managed to reconfigure everything ( Pydio Cells is working perfectly ), but I am having a problem with collabora/code.  
My docker is up and running and accessible via localhost:9980  
However, I can no longer use collabora in Pydio Cells.

When opening a document, I have a popup with the following error :  
Échec de la lecture du document depuis le stockage, veuillez essayer de recharger le document.

I have no errors in the Pydio Cells logs  
But I have some errors in the docker logs of collabora :

```auto
wsd-00001-00079 2024-03-14 14:28:02.051157 +0000 [docbroker_006] ERR WOPI::CheckFileInfo failed for URI [https://NOM_DOMAINE/wopi/files/ ********?access_token=********** &access_token_ttl=0]: 0 (Unknown) . Headers: Body: []| wsd/Storage.cpp:708
wsd-00001-00079 2024-03-14 14:28:02.051412 +0000 [docbroker_006] ERR loading document exception: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2679
wsd-00001-00079 2024-03-14 14:28:02.051532 +0000 [docbroker_006] ERR Failed to add session to [******%2Fwopi%2Ffiles%2F*******] with URI [https://NOM_DOMAINE/wopi/files/ ********?access_token=********** &access_token_ttl=0]: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2641
wsd-00001-00079 2024-03-14 14:28:02.051631 +0000 [docbroker_006] ERR Storage error while starting session on ******%2Fwopi%2Ffiles%2F******* for socket #18. Terminating connection. Error: WOPI::CheckFileInfo failed: | wsd/COOLWSD.cpp:5467

```

Cells is in last version  
debian 11.9  
Docker image from collabora is in last version

Thanks !

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<div class="post-metadata">

**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\
**Post date:** [March 15, 2024, 3:26pm UTC](https://forum.pydio.com/t/pydio-cells-x-collabora-code/5786/2 "2024-03-15T15:26:58Z")

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> [@lubovic](#):
>
> `CheckFileInfo failed for URI [https://NOM_DOMAINE/wopi/files/`

First step to troubleshoot:

- Try to get inside the docker then ping/test to https://NOM\_DOMAINE? That ensure that your docker is able to resolve the dns of cells.

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<div class="post-metadata">

**Author:** ![lubovic](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/lubovic/32/941_2.png) [@lubovic](https://forum.pydio.com/u/lubovic)\
**Post date:** [March 19, 2024, 10:16am UTC](https://forum.pydio.com/t/pydio-cells-x-collabora-code/5786/3 "2024-03-19T10:16:15Z")

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Hello,

Indeed, that was the problem. My docker didn’t know how to communicate in IPv6!

Thank you!

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/6/61f19fa52ec15fd4250db51aea351adba0e831fd.png) [@system](https://forum.pydio.com/u/system)\
**Post date:** [March 30, 2024, 4:17pm UTC](https://forum.pydio.com/t/pydio-cells-x-collabora-code/5786/4 "2024-03-30T16:17:01Z")

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Closed on March 30, 2024, 4:17pm UTC

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