# PYDIO cells "Upload Failed: Access Denied"

**URL:** <https://forum.pydio.com/t/pydio-cells-upload-failed-access-denied/3410>\
**Category:** Pydio Cells\
**Created:** [August 5, 2020, 1:09pm UTC](https://forum.pydio.com/t/pydio-cells-upload-failed-access-denied/3410 "2020-08-05T13:09:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mkawtharani](https://avatars.discourse-cdn.com/v4/letter/m/b77776/32.png) [@mkawtharani](https://forum.pydio.com/u/mkawtharani)\
**Post date:** [August 5, 2020, 1:09pm UTC](https://forum.pydio.com/t/pydio-cells-upload-failed-access-denied/3410/1 "2020-08-05T13:09:16Z")

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Hi Team,

I am trying to upload a 3GB file (using multipart upload), at the end of the upload an error message is popping up: Upload Failed: Access Denied.

Please help.

Regards,  
MK

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<div class="post-metadata">

**Author:** ![mkawtharani](https://avatars.discourse-cdn.com/v4/letter/m/b77776/32.png) [@mkawtharani](https://forum.pydio.com/u/mkawtharani)\
**Post date:** [August 5, 2020, 1:15pm UTC](https://forum.pydio.com/t/pydio-cells-upload-failed-access-denied/3410/2 "2020-08-05T13:15:20Z")

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Error messages:

Aug 5 16:44:30 pydio cells: {“level”:“error”,“ts”:“2020-08-05T16:44:30+04:00”,“logger”:“pydio.gateway.data”,“msg”:“PutObjectPart has failed”,“SpanUuid”:“53d66b1a-d719-11ea-b4860050568d75bd” ,“RemoteAddress”:“172.17.xx.x”,“UserAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36”,“ContentType”:“application/octet-stream”,“HttpProtocol”:“HTTP/1.1”,“UserName”:“admin”,“UserUuid”:“bcbd86d0-38xx-431a-9312-26678b20b148”,“GroupPath”:"/",“Profile”:“admin”,“Roles”:“ROOT\_GROUP,ADMINS,ADMINS,bcbd86d0-38bb-431a-9312-26678b20b148”,“error”:“Put [http://172.17.42.24:37379/data/\_VENDORS/\_VERITAS/NetBackup\_8.2\_CLIENTS3.tar.gz?partNumber=60&uploadId=25a64a5b-3e20-41ce-8331-3f22c110512b:](http://172.17.42.24:37379/data/_VENDORS/_VERITAS/NetBackup_8.2_CLIENTS3.tar.gz?partNumber=60&uploadId=25a64a5b-3e20-41ce-8331-3f22c110512b:) Connection closed by foreign host [http://172.17.xx.xx:37379/data/\_VENDORS/\_VERITAS/NetBackup\_8.2\_CLIENTS3.tar.gz?partNumber=60&uploadId=25a64a5b-3e20-41ce-8331-3f22c110512b](http://172.17.xx.xx:37379/data/_VENDORS/_VERITAS/NetBackup_8.2_CLIENTS3.tar.gz?partNumber=60&uploadId=25a64a5b-3e20-41ce-8331-3f22c110512b). Retry again.”}

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<div class="post-metadata">

**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\
**Post date:** [August 11, 2020, 7:42am UTC](https://forum.pydio.com/t/pydio-cells-upload-failed-access-denied/3410/3 "2020-08-11T07:42:14Z")

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Hello,  
Maybe the upload time exceed 10 minutes and then the connection could be dropped. Could you please upgrade cells to latest version & try again.