# Pydio 7: download folder problem

**URL:** <https://forum.pydio.com/t/pydio-7-download-folder-problem/991>\
**Category:** Pydio 8\
**Created:** [April 11, 2018, 8:58am UTC](https://forum.pydio.com/t/pydio-7-download-folder-problem/991 "2018-04-11T08:58:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![stephane](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@stephane](https://forum.pydio.com/u/stephane)\
**Post date:** [April 11, 2018, 8:58am UTC](https://forum.pydio.com/t/pydio-7-download-folder-problem/991/1 "2018-04-11T08:58:41Z")

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hello,

Using Pydio 7. Recently I am encountering a problem while downloading à folder via web access.  
The zip archive is created in the temporary data file but the never downloaded to the web client.

Don’t know the reason.

Downloading of a file works, via cart also

Can someone help me …

Thanks

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**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [April 12, 2018, 10:01am UTC](https://forum.pydio.com/t/pydio-7-download-folder-problem/991/2 "2018-04-12T10:01:39Z")

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Hi,  
could you look at your pydio logs, i’m not familiar with the version 7 but they might be located in the database.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/6/61f19fa52ec15fd4250db51aea351adba0e831fd.png) [@system](https://forum.pydio.com/u/system)\
**Post date:** [May 16, 2023, 10:31am UTC](https://forum.pydio.com/t/pydio-7-download-folder-problem/991/3 "2023-05-16T10:31:10Z")

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