# Looking for additional info on "File stuck on Preparing files for upload"

**URL:** <https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537>\
**Category:** Pydio Cells\
**Created:** [October 10, 2023, 6:51pm UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537 "2023-10-10T18:51:17Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![gman804](https://avatars.discourse-cdn.com/v4/letter/g/f6c823/32.png) [@gman804](https://forum.pydio.com/u/gman804)\
**Post date:** [October 10, 2023, 6:51pm UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537/1 "2023-10-10T18:51:17Z")

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Pydio Cells Home Edition 4.2.7

I’m looking for additional info to [File upload stuck on "Preparing files for upload" - #3 by giesmininkas](https://forum.pydio.com/t/file-upload-stuck-on-preparing-files-for-upload/3487/3)

I dropped my initial set of files and it said it was analyzing the folders. I had to press something to start copy. I have filenames with ampersands and commas but not sure if that was the issue. I don;t want to get too far into cells and have all kinds of issues. Thanks.

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**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\
**Post date:** [October 11, 2023, 8:20am UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537/2 "2023-10-11T08:20:40Z")

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Hello,

It happens when you upload a folder with a lot of files. Cells requires more time to check the existing files at the server. That why it takes time.

Please try to reduce the number of file of uploading folder.

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**Author:** ![gman804](https://avatars.discourse-cdn.com/v4/letter/g/f6c823/32.png) [@gman804](https://forum.pydio.com/u/gman804)\
**Post date:** [October 11, 2023, 12:01pm UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537/3 "2023-10-11T12:01:37Z")

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thanks. Do I need to rename all of the directories and files with commas and ampersands?

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**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\
**Post date:** [October 11, 2023, 12:21pm UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537/4 "2023-10-11T12:21:35Z")

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Hi,

The specific characters are accepted. You do not need to rename file/folder name.

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**Author:** ![gman804](https://avatars.discourse-cdn.com/v4/letter/g/f6c823/32.png) [@gman804](https://forum.pydio.com/u/gman804)\
**Post date:** [October 11, 2023, 12:36pm UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537/5 "2023-10-11T12:36:42Z")

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thanks. I appreciate your help.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/6/61f19fa52ec15fd4250db51aea351adba0e831fd.png) [@system](https://forum.pydio.com/u/system)\
**Post date:** [December 10, 2023, 12:37pm UTC](https://forum.pydio.com/t/looking-for-additional-info-on-file-stuck-on-preparing-files-for-upload/5537/6 "2023-12-10T12:37:10Z")

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