# I rebooted cells and I cannot access any of my personal-files on any account (docker) **URL:** \ **Category:** Pydio Cells\ **Created:** [June 28, 2023, 5:53am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372 "2023-06-28T05:53:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [June 28, 2023, 5:53am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/1 "2023-06-28T05:53:59Z")
### Describe your issue in detail Everything was fine, I rebooted my machine and now I cannot access my files. ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/0/0b0facd4753333fb044f44546f7fccefc2d7e592.png) ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/0/0554cec4915f58b4cd1ea7e08c9a5c19b77e61f5.png) I can see the files however: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/5/5aace946d3f1a300eef0d370a6c84ffd1f3a75ec.png) ### What version of Cells are you using? ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/4/4cacb8b8ae6b8d09d97d23c6f7f47331a8c5f4b2.png) ### What is the server OS? Database name/version? Browser name or mobile device description (if issue appears client-side)? Linux pydio 5.10.0-23-amd64 #1 SMP Debian 5.10.179-1 (2023-05-12) x86\_64 GNU/Linux Pydio version: 4.2.3 Mongodb version: ```auto root@pydio:/# mongo --version MongoDB shell version v4.4.6 Build Info: { "version": "4.4.6", "gitVersion": "72e66213c2c3eab37d9358d5e78ad7f5c1d0d0d7", "openSSLVersion": "OpenSSL 1.1.1 11 Sep 2018", "modules": [], "allocator": "tcmalloc", "environment": { "distmod": "ubuntu1804", "distarch": "x86_64", "target_arch": "x86_64" } } ``` Mariadb version: ```auto mariadb from 11.0.2-MariaDB, client 15.2 for debian-linux-gnu (x86_64) using EditLine wrapper ``` I am running all of these on docker containers: ```auto version: '3' services: pydio: image: pydio/cells:latest container_name: pydio_cells restart: unless-stopped volumes: - ./cells:/var/cells - /mnt/moms-data/.pydio-cells:/var/cells/data depends_on: - mariadb environment: - MONGO_INITDB_ROOT_USERNAME=XXXX - MONGO_INITDB_ROOT_PASSWORD=XXXX network_mode: host mariadb: image: mariadb:latest container_name: pydio_mariadb restart: unless-stopped environment: - MYSQL_ROOT_PASSWORD=XXXX - MYSQL_DATABASE=XXXX - MYSQL_USER=XXXX - MYSQL_PASSWORD=XXXX volumes: - ./mariadb:/var/lib/mysql network_mode: host mongodb: image: mongo:4.4.6 # cpu doesnt support v5+ container_name: pydio_mongodb restart: unless-stopped environment: - MONGO_INITDB_ROOT_USERNAME=XXXX - MONGO_INITDB_ROOT_PASSWORD=XXXX volumes: - ./mongodb:/data/db - ./mongo-init-scripts:/docker-entrypoint-initdb.d # any .js file in this dir will get ran on init network_mode: host ``` ### What steps have you taken to resolve this issue already? I have backedup the database earlier today by running ```auto cp -r pydio .pydio_backup1_6_27_2023 ``` I have then tried to copy the current database to a tmp dir and use the backed up version of the databases, but it did not work. Also when this first occurred (after the reboot) I was not on the latest versions of mariadb nor pydio, I have tried running the version before the latest on both as well as the current latest version. ---
**Author:** ![bsinou](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsinou/32/476_2.png) [@bsinou](https://forum.pydio.com/u/bsinou)\ **Post date:** [June 28, 2023, 6:17am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/2 "2023-06-28T06:17:49Z")
Thanks for nice and precise description of your setup. Yet you forgot the “most” important, the logs 🙂 What do the logs say in Cells upon reboot, could you find any hint there? ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [June 28, 2023, 8:34am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/3 "2023-06-28T08:34:34Z")
Hello, yes sorry about that. Here are the logs: pydio cells: [pydio cells logs · GitHub](https://gist.github.com/bsikar/192472a028b89eb45c46d6a42b4f4986) mariadb: [pydio mariadb logs · GitHub](https://gist.github.com/bsikar/1c5fb33017ab758013946994a5753027) mongodb: [pydio mongodb logs · GitHub](https://gist.github.com/bsikar/499c2367941f98ca5fe0449dd546b311) ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [June 29, 2023, 6:07am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/4 "2023-06-29T06:07:27Z")
Was anyone able to detect any possible solutions? ---
**Author:** ![jaimedelano](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jaimedelano/32/2342_2.png) [@jaimedelano](https://forum.pydio.com/u/jaimedelano)\ **Post date:** [June 29, 2023, 11:18am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/5 "2023-06-29T11:18:55Z")
Is the directory **/mnt/moms-data/.pydio-cells** accessible by Pydio user? In my experience, this error used to happen on two occasions: 1. There were a large number of files on a network share, or a locally mounted remote storage - slow reading caused errors in Pydio. 2. There are a large number of log files in /var/cells/services/pydio.grpc.log, which caused frequent errors. ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [June 29, 2023, 8:18pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/6 "2023-06-29T20:18:52Z")
> Is the directory **/mnt/moms-data/.pydio-cells** accessible by Pydio user? It is: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/7/76966e69265d362645eca41a9a689c6df4cfce20.png) In my experience, this error used to happen on two occasions: > 1. There were a large number of files on a network share, or a locally mounted remote storage - slow reading caused errors in Pydio. I have this mounted like this in my fstab: ```auto //192.168.1.206/moms-data /mnt/moms-data cifs credentials=cifs,uid=1000,gid=1000,noauto,x-systemd.automount 0 0 ``` For if there is a large number of files, I guess so (87,000 files)? I am uploading the files pydio is accessing on my nas (hosted in truenas): ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/e/e9e70b8f68b05e4d93764e1d39990bd60aebd13c.png) > 1. There are a large number of log files in /var/cells/services/pydio.grpc.log, which caused frequent errors. I have no logs: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/e/e626b90dc10e41c87fc212dd06ca950395be5755.png) ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [June 30, 2023, 9:10am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/7 "2023-06-30T09:10:26Z")
hi, try manually removing the .minio.sys/config folder (move it to a temporary location) and restart, it should be recreated ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [June 30, 2023, 6:05pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/8 "2023-06-30T18:05:47Z")
I did that, but it doesnt look like it did anything. The files do differ, but I am still unable to see anything in cells: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/1/1e80fc36b2c55404ca39e36c0f5903c65a149e42.png) ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [July 2, 2023, 1:42am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/9 "2023-07-02T01:42:45Z")
Any more thoughts? I would like to continue using cells. ---
**Author:** ![jaimedelano](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jaimedelano/32/2342_2.png) [@jaimedelano](https://forum.pydio.com/u/jaimedelano)\ **Post date:** [July 2, 2023, 11:19am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/10 "2023-07-02T11:19:58Z")
1. Check that the Pydio user (not root) can access your files: ```auto su - pydio cd /mnt/moms-data/.pydio-cells/personal ``` 1. Count the number of files in folders personal and thumbs ```auto find /mnt/moms-data/.pydio-cells/personal -type f | wc -l find /mnt/moms-data/.pydio-cells/thumbs -type f | wc -l ``` 1. Check if you can open the workspace _common-files_ via Pydio’s UI. ---
**Author:** ![jaimedelano](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jaimedelano/32/2342_2.png) [@jaimedelano](https://forum.pydio.com/u/jaimedelano)\ **Post date:** [July 2, 2023, 11:30am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/11 "2023-07-02T11:30:05Z")
First of all, enable [verbose logging](https://pydio.com/en/docs/cells/v4/system-logs) ( **debug** log level). ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [July 3, 2023, 2:25am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/12 "2023-07-03T02:25:57Z")
1: Yes I can 2: 87059 and 31499, I am thinking this is because of files that are not images such as pdfs, text files, etc ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/e/ec328d2691863651cb7aef43dff5be73350318e7.png) 3: I can ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/0/0ea5f54927f5f4d221d1d8015b733e236c18d61f.png) Logs (same links but second revision): pydio cells: [pydio cells logs · GitHub](https://gist.github.com/bsikar/192472a028b89eb45c46d6a42b4f4986) mariadb: [pydio mariadb logs · GitHub](https://gist.github.com/bsikar/1c5fb33017ab758013946994a5753027) mongodb: [pydio mongodb logs · GitHub](https://gist.github.com/bsikar/499c2367941f98ca5fe0449dd546b311) ---
**Author:** ![jaimedelano](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jaimedelano/32/2342_2.png) [@jaimedelano](https://forum.pydio.com/u/jaimedelano)\ **Post date:** [July 3, 2023, 11:45am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/13 "2023-07-03T11:45:36Z")
**Important** : Remove secrets (IPs, API keys, e-mail addresses, etc) from Pydio Cells log files before posting it. **Note** : English is not my native language, so you may have difficulty understanding what I write. I think this error is related to a serious bug Pydio has managing large datasources. My suggestion for confirming it: 1 - Stop Pydio; 2 - Rename the “personal” and “thumbs” folders and create empty folders with same names; ```auto mv /mnt/moms-data/.pydio-cells/personal /mnt/moms-data/.pydio-cells/_personal_ mv /mnt/moms-data/.pydio-cells/thumbs /mnt/moms-data/.pydio-cells/_thumbs_ mkdir /mnt/moms-data/.pydio-cells/personal && chown pydio: /mnt/moms-data/.pydio-cells/personal mkdir /mnt/moms-data/.pydio-cells/thumbs && chown pydio: /mnt/moms-data/.pydio-cells/thumbs ``` 3 - Start Pydio; 4 - Check if you can upload a file to Personal Files; 5 - Now stop Pydio and restore your files by renaming your folders again. ```auto mv /mnt/moms-data/.pydio-cells/personal /mnt/moms-data/.pydio-cells/personal.tmp mv /mnt/moms-data/.pydio-cells/thumbs /mnt/moms-data/.pydio-cells/thumbs.tmp mv /mnt/moms-data/.pydio-cells/_personal_ /mnt/moms-data/.pydio-cells/personal mv /mnt/moms-data/.pydio-cells/_thumbs_ /mnt/moms-data/.pydio-cells/thumbs ``` This is only a test, it will not solve your problem. But it may confirm my suspicion. ---
**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\ **Post date:** [July 4, 2023, 7:45am UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/14 "2023-07-04T07:45:55Z")
Hi @bsikar [![](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/0/0b0facd4753333fb044f44546f7fccefc2d7e592.png) ](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/0/0b0facd4753333fb044f44546f7fccefc2d7e592.png) That means the datasource services has problem. The datasource services depend on “object service” which is minio [![](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/7/76966e69265d362645eca41a9a689c6df4cfce20.png) ](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/7/76966e69265d362645eca41a9a689c6df4cfce20.png) In this screenshot, I don’t see the **.minio.sys/buckets/personal** and **.minio.sys/buckets/pydiods1** … I think it’s the source of the problem. Could you please verify in **/mnt/moms-data/.pydio-cells/.minio.sys** , is there these buckets? ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [July 4, 2023, 8:57pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/15 "2023-07-04T20:57:55Z")
Hello sorry for the late reply, I was a bit busy yesterday registering for classes for university. I did steps 1-3 and I was able to see my files again, very confused on why that worked. ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/0/081e498b48fd484828ea6a15ad510e372df7dc8a.png) I was able to do step 4 and upload a file. Should I still do step 5? It seems that I can access all of the files, but I am very confused on how and why mving those folders worked EDIT 1: I can view these files, but cannot download them (except for the iso that I just uploaded) EDIT 2: I ran the step 5 commands and now its behaving like it did before: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/2/28849ed57c51dafd617f84a7d3af5d45d23e25c4.png) ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [July 4, 2023, 9:01pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/16 "2023-07-04T21:01:26Z")
Hello, in that screenshot I ran this command: ```auto find . -maxdepth 2 -type d -exec sh -c 'echo "$1" && ls -lah "$1/" | head -n 5' sh {} \; | less ``` Thats why not all of the `.minio.sys` is showing, but I do have those folders: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/4/4a0a70f2ed1a73916d65684fe84a983ce583b9a0.png) ---
**Author:** ![jaimedelano](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jaimedelano/32/2342_2.png) [@jaimedelano](https://forum.pydio.com/u/jaimedelano)\ **Post date:** [July 4, 2023, 9:12pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/17 "2023-07-04T21:12:50Z")
Step 5 restores your files to their original location. So I think you’d better do it. Although you are seeing your files, have you tried to open any of them? Make sure you can open/download them. If not, perform step 5. ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [July 4, 2023, 9:21pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/18 "2023-07-04T21:21:57Z")
Hello I did step 5 since it didnt let me download or open the files. I now can still not see anything like before. ---
**Author:** ![jaimedelano](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jaimedelano/32/2342_2.png) [@jaimedelano](https://forum.pydio.com/u/jaimedelano)\ **Post date:** [July 4, 2023, 9:28pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/19 "2023-07-04T21:28:27Z")
I hope Pydio developers will fix it soon. For now, I have a temporary solution (workaround). 1 - Stop Pydio; 2 - Create empty folders; ```auto mkdir -p /mnt/moms-data/.pydio-cells/personal.empty chown pydio: /mnt/moms-data/.pydio-cells/personal.empty mkdir -p /mnt/moms-data/.pydio-cells/thumbs.empty chown pydio: /mnt/moms-data/.pydio-cells/thumbs.empty ``` 3 - Mount the datasources personal and thumbs on empty folders ```auto mount --bind /mnt/moms-data/.pydio-cells/personal.empty /mnt/moms-data/.pydio-cells/personal mount --bind /mnt/moms-data/.pydio-cells/thumbs.empty /mnt/moms-data/.pydio-cells/thumbs ``` 4 - Start Pydio; 5 - Unmount the empty folders/restore your files; ```auto umount /mnt/moms-data/.pydio-cells/personal umount /mnt/moms-data/.pydio-cells/thumbs ``` Pydio Cells will be able to read your files again. ---
**Author:** ![bsikar](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsikar/32/2046_2.png) [@bsikar](https://forum.pydio.com/u/bsikar)\ **Post date:** [July 4, 2023, 10:28pm UTC](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372/20 "2023-07-04T22:28:21Z")
I dont know if that is working: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/e/e19428b982241338d4d09b68468cda58f6ee07aa.png) ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/8/8155d31e30729d3d5d12c42fb4b6e773f47439da.png) Maybe I should wait until it is patched or I could help the developers on it, is there a ticket or an issue made already? [Next page](https://forum.pydio.com/t/i-rebooted-cells-and-i-cannot-access-any-of-my-personal-files-on-any-account-docker/5372.md?page=2)