# I CAN'T OPEN .doc or .ppt or .excel **URL:** \ **Category:** Pydio Cells\ **Tags:** plugins\ **Created:** [June 16, 2025, 11:30am UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607 "2025-06-16T11:30:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jiongyao\_liang](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jiongyao_liang/32/3179_2.png) [@jiongyao\_liang](https://forum.pydio.com/u/jiongyao_liang)\ **Post date:** [June 16, 2025, 11:30am UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/1 "2025-06-16T11:30:25Z")
For first post, please answer the questions below! ### Describe your issue in detail I deployed Pydio Cells using the official Pydio Docker Compose. Subsequently, I deployed Collabora using `docker run -t -d -p 9980:9980 -e "extra_params=-o:tls.enable=false" -e "domain=172\.16\.26\.233" collabora/code`. I have configured the address in the Pydio Cells plugin settings, but I still cannot open Word documents. Could you please tell me what the problem might be? ### What version of Cells are you using? latest ### What is the server OS? Database name/version? Browser name or mobile device description (if issue appears client-side)? Mac OS 15.3.1, I only use Pydio cells on the website ### What steps have you taken to resolve this issue already? nothing ![error](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/7/7978fb7390e93cd80ada5ebe822eaab45d4f6964.jpeg) ---
**Author:** ![nmincone](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/nmincone/32/2396_2.png) [@nmincone](https://forum.pydio.com/u/nmincone)\ **Post date:** [June 16, 2025, 6:50pm UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/2 "2025-06-16T18:50:58Z")
We’ll need a bit more info here to trouble shoot. Have you searched the forums before posting? I posted a detail of how I got Pydio Cells and Collabora working - it might help you too. ---
**Author:** ![jiongyao\_liang](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jiongyao_liang/32/3179_2.png) [@jiongyao\_liang](https://forum.pydio.com/u/jiongyao_liang)\ **Post date:** [June 19, 2025, 10:29am UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/4 "2025-06-19T10:29:50Z")
I have never searched the forums，can you post your solution here？ ---
**Author:** ![jiongyao\_liang](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jiongyao_liang/32/3179_2.png) [@jiongyao\_liang](https://forum.pydio.com/u/jiongyao_liang)\ **Post date:** [June 20, 2025, 10:33am UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/5 "2025-06-20T10:33:31Z")
![1](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/1/18d6ce62dfc9622a2cd8c666fef0cd3be03c498b.png) container cells’caddy\_error.log message:{“level”:“error”,“ts”:1750414471.0710275,“logger”:“http.log.access.log0”,“msg”:“handled request”,“request”:{“remote\_ip”:“172.20.0.1”,“remote\_port”:“59540”,“client\_ip”:“172.20.0.1”,“proto”:“HTTP/2.0”,“method”:“GET”,“host”:“172.16.26.233:8080”,“uri”:“/browser/dist/cool.html?host=wss://172.16.26.233:8080&WOPISrc=https%3A%2F%2F172.16.26.233%3A8080%2Fwopi%2Ffiles%2Fa204d97e-1837-4a5f-8435-2682e3dd4bde&access\_token=dJnnwaUXZleIkaW6gAkT4uSI04LpNQIgBY1ttgTUsxo.IocYTGstXkQXe8h4794WJ049dyI-g05UcSFYZtiMAzE&permission=edit&lang=en”,“headers”:{“Referer”:[“[https://172.16.26.233:8080/ws-personal-files/"],“Accept-Encoding”:["gzip](https://172.16.26.233:8080/ws-personal-files/%22%5D,%22Accept-Encoding%22:%5B%22gzip), deflate, br, zstd”],“Priority”:[“u=0, i”],“Sec-Ch-Ua-Mobile”:[“?0”],“Sec-Ch-Ua-Platform”:[“"macOS"”],“Accept”:[“text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,_/_;q=0.8,application/signed-exchange;v=b3;q=0.7”],“Accept-Language”:[“zh-CN,zh;q=0.9”],“Cookie”:[“REDACTED”],“Sec-Ch-Ua”:[“"Google Chrome";v="137", "Chromium";v="137", "Not/A)Brand";v="24"”],“Upgrade-Insecure-Requests”:[“1”],“User-Agent”:[“Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36”],“Sec-Fetch-Site”:[“same-origin”],“Sec-Fetch-Dest”:[“iframe”],“Sec-Fetch-Mode”:[“navigate”],“Sec-Fetch-User”:[“?1”]},“tls”:{“resumed”:false,“version”:772,“cipher\_suite”:4865,“proto”:“h2”,“server\_name”:“”}},“bytes\_read”:0,“user\_id”:“”,“duration”:0.003844959,“size”:0,“status”:502,“resp\_headers”:{“Server”:[“Caddy”],“Alt-Svc”:[“h3=":8080"; ma=2592000”]}} ---
**Author:** ![nmincone](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/nmincone/32/2396_2.png) [@nmincone](https://forum.pydio.com/u/nmincone)\ **Post date:** [June 22, 2025, 3:08pm UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/6 "2025-06-22T15:08:04Z")
Try [here](https://forum.pydio.com/t/pydio-cells-with-collabora-code-using-nginx-proxy-manager/5860/18) ---
**Author:** ![jiongyao\_liang](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/jiongyao_liang/32/3179_2.png) [@jiongyao\_liang](https://forum.pydio.com/u/jiongyao_liang)\ **Post date:** [June 26, 2025, 2:03pm UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/7 "2025-06-26T14:03:48Z")
it doesnt work! i dont have domain, i just want to run on my personal computer. version: ‘4’ services: cells: image: pydio/cells:latest restart: unless-stopped ports: [“8081:8080”] volumes: - /Users/clarkkent/pydio\_cells/cellsdir:/var/cells - /Users/clarkkent/pydio\_cells/data:/var/cells/data environment: - CELLS\_BIND\_ADDRESS=0.0.0.0 - CELLS\_EXTERNAL=[https://mypydio.com](https://mypydio.com) mysql: image: mysql:8 restart: unless-stopped environment: MYSQL\_ROOT\_PASSWORD: 123456aB MYSQL\_DATABASE: cells MYSQL\_USER: pydio MYSQL\_PASSWORD: 123456aB command: [mysqld, --character-set-server=utf8mb4, --collation-server=utf8mb4\_unicode\_ci] volumes: - /Users/clarkkent/pydio\_cells/mysqldir:/var/lib/mysql collabora: image: collabora/code hostname: collabora expose: - 9980:9980 cap\_add: - MKNOD ports: - 9980:9980 environment: - extra\_params=–o:ssl.enable=true --o:ssl.termination=true - domain=“mypydio.com” - dictionaries=en\_US - username=moneybee - password=123456aB ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/4/45b668663bda015cc95b9b5d538096ecfaae6bbb.png) ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/d/d1678cc7ae234fec9df76553c90fba4924008836.png) ---
**Author:** ![nmincone](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/nmincone/32/2396_2.png) [@nmincone](https://forum.pydio.com/u/nmincone)\ **Post date:** [June 26, 2025, 8:45pm UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/8 "2025-06-26T20:45:32Z")
Ok then you need to change the server address to the IP of the PC running Cells. I’ve never run it without a qualified domain. - CELLS\_BIND\_ADDRESS=0.0.0.0 ← this should be ok - CELLS\_EXTERNAL=[https://mypydio.com](https://mypydio.com) ← this is incorrect ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/2X/6/61f19fa52ec15fd4250db51aea351adba0e831fd.png) [@system](https://forum.pydio.com/u/system)\ **Post date:** [August 25, 2025, 8:46pm UTC](https://forum.pydio.com/t/i-cant-open-doc-or-ppt-or-excel/7607/9 "2025-08-25T20:46:14Z")
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