# Failed to access public link

**URL:** <https://forum.pydio.com/t/failed-to-access-public-link/1173>\
**Category:** Pydio 8\
**Created:** [May 29, 2018, 10:17am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173 "2018-05-29T10:17:37Z")\
**Posts on this page:** 17\
**Page:** 1

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 29, 2018, 10:17am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/1 "2018-05-29T10:17:37Z")

</div>

Pydio 8, debian 8

Hi,  
I have got an error message with my public link.  
I can create the link but when I want to use it, the link display a blank page.  
I got this error message :  
 ![pydio](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/65ae838bb3e413361e2563cf72ec82ef7c1c1a01.PNG)

If you want test : [https://pydio.ch-nevers.fr/public/24e74e](https://pydio.ch-nevers.fr/public/24e74e)

Thanks for your help.

Regards,  
Malcolm

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 29, 2018, 10:40am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/2 "2018-05-29T10:40:51Z")

</div>

Hi,  
could you put your pydio in debug mode

```auto
DEBUG MODE PYDIO

Go to conf/bootstrap_context.php .
Switch this line to true : 
define("AJXP_SERVER_DEBUG" , true);

```

and show me the stack.

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 29, 2018, 11:12am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/3 "2018-05-29T11:12:40Z")

</div>

Hi,

Pydio is already on this mode but I didn’t got “the stack”.

What can I do ?

Regards,  
Malcolm

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 29, 2018, 11:15am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/4 "2018-05-29T11:15:12Z")

</div>

You could look at it on the database under the table `ajxp_log` or on the pydio interface in the log menu.

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 29, 2018, 11:22am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/5 "2018-05-29T11:22:54Z")

</div>

![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/4fafd32c9665d8966e3bbcb8a8a353c003973f5d.png)

What Can I do now ?

Regards,  
Malcolm

(Nous pouvons échanger en français si besoin)

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 29, 2018, 11:32am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/6 "2018-05-29T11:32:06Z")

</div>

d’accord on peut très bien le faire en français,  
je vois qu’il manque les actions correspondant au `shares` qui justement pourraient nous dire si cela est correct, pourriez-vous essayer de refaire un public link et voir si vous avez le même problème.

Concernant les actions dont je parle précédemment voici une capture d’écran illustrant ça :

 ![shares_logs](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/3c0d3925587d8b2a1afa4ab525d73e1aa4f47b0b.png)

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 29, 2018, 11:38am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/7 "2018-05-29T11:38:17Z")

</div>

Je n’ai pas ces informations lorsque je créé un partage.

j’obtiens ceci :

 ![2018-05-29_13h39_21](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/a5a6517725722cf689cace2ad82d5ce238f664a1.png)

Cela peut venir de quoi ?

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 29, 2018, 11:42am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/8 "2018-05-29T11:42:23Z")

</div>

difficile à dire sans avoir de logs,  
alors je viens tout juste de voir votre capture apparaitre je vois bien le update share, mais je ne vois pas le `new share` qui signe bien la création de la dite chose, pourriez vous jeter un coup d’oeil à vos logs php (généralement situé avec les logs du serveur web).

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 29, 2018, 11:45am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/9 "2018-05-29T11:45:12Z")

</div>

Je suis allé regarder dans la BDD directement et il s’affiche :

 ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/52436f6f8a35ea8559360ff1ce2680aecaf5f645.png)

Est-ce que c’est plus parlant ?

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 29, 2018, 11:49am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/10 "2018-05-29T11:49:23Z")

</div>

ok, donc la share est bien crée, l’erreur ne vient pas de ça, pourriez vous me dire si vous avez des erreurs php ou autres qui s’affichent dans vos logs ( ceux du serveur ).

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 29, 2018, 12:39pm UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/11 "2018-05-29T12:39:19Z")

</div>

Oui j’ai quelques messages :

> ```
> [Tue May 29 13:19:17.213271 2018] [proxy_fcgi:error] [pid 2243] [client 131.1.59.209:64737] AH01071: Got error 'PHP message: [PYDIO] IP 131.1.59.209 | user shared | Error | error l.70 | from SecureTokenMiddleware.php | message=You are not allowed to access this resource.\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:19:32.217566 2018] [proxy_fcgi:error] [pid 2227] [client 131.1.59.209:64776] AH01071: Got error 'PHP message: [PYDIO] IP 131.1.59.209 | user shared | Error | error l.70 | from SecureTokenMiddleware.php | message=You are not allowed to access this resource.\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:19:46.990996 2018] [proxy_fcgi:error] [pid 2216] [client 131.1.59.209:64815] AH01071: Got error 'PHP message: [PYDIO] IP 131.1.59.209 | user shared | Error | error l.70 | from SecureTokenMiddleware.php | message=You are not allowed to access this resource.\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:19:51.510913 2018] [proxy_fcgi:error] [pid 2227] [client 131.1.59.209:64847] AH01071: Got error 'PHP message: [PYDIO] IP 131.1.59.209 | user shared | Error | error l.70 | from SecureTokenMiddleware.php | message=You are not allowed to access this resource.\n', referer: https://pydio/
> [Tue May 29 13:33:53.832184 2018] [proxy_fcgi:error] [pid 2243] [client 131.1.59.209:51142] AH01071: Got error 'PHP message: Found shareLink orphan with uniqueUser 228818a496d9\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:34:00.767784 2018] [proxy_fcgi:error] [pid 2230] [client 131.1.59.209:51167] AH01071: Got error 'PHP message: Found shareLink orphan with uniqueUser 0a38b13ba862\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:34:05.886466 2018] [proxy_fcgi:error] [pid 2271] [client 131.1.59.209:51189] AH01071: Got error 'PHP message: Found shareLink orphan with uniqueUser 80b86b89ea00\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:37:45.370771 2018] [proxy_fcgi:error] [pid 2227] [client 131.1.59.209:51882] AH01071: Got error 'PHP message: Found shareLink orphan with uniqueUser 80b86b89ea00\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:37:55.624642 2018] [proxy_fcgi:error] [pid 2271] [client 131.1.59.209:51913] AH01071: Got error 'PHP message: Found shareLink orphan with uniqueUser 0a38b13ba862\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/
> [Tue May 29 13:55:25.390538 2018] [proxy_fcgi:error] [pid 2430] [client 80.12.43.189:46171] AH01071: Got error 'PHP message: [PYDIO] IP 80.12.43.189 | user shared | Error | error l.70 | from SecureTokenMiddleware.php | message=You are not allowed to access this resource.\n', referer: https://pydio.ch-nevers.fr/
> 
> ```

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 31, 2018, 6:53am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/12 "2018-05-31T06:53:18Z")

</div>

Des nouvelles?

Malcolm

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 31, 2018, 7:11am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/13 "2018-05-31T07:11:27Z")

</div>

Bonjour,  
d’après ce message d’erreur

```auto
message=You are not allowed to access this resource.\n', referer: https://pydio/ws-Espace%20de%20travail%20personnel/

```

si la ressource que vous souhaitez partager est bien située dans votre espace personnel, il s’agit donc d’un problème de droit il est possible que Pydio n’ait pas les droits d’accès est par conséquent il ne peut pas créer un lien à partir de la ressource, pydio a-t-il bien comme user www-data ( ou un user faisant parti de ce groupe ) et aussi avec vous bien fait un `chmod -R 770` sur le dossier pydio.

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [May 31, 2018, 11:32am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/14 "2018-05-31T11:32:59Z")

</div>

> [@zayn](#):
>
> pydio a-t-il bien comme user www-data

Que voulez-vous dire par là ?

Ensuite, quand je fais le chmod 770 j’obtiens rien de plus.

En ce qui concerne l’erreur enregistré par mon navigateur dans mon premier poste, pas d’idée ou une explication ?

---

<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [May 31, 2018, 11:36am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/15 "2018-05-31T11:36:53Z")

</div>

quand vous utilisez une commande tel que `chown`,  
concernant la 1ere erreur dans votre navigateur je vais demander au devs si elle est plus parlante pour eux, mais par contre d’après les derniers logs que vous m’aviez envoyé, là je suis sur et certain que ce sont des droits d’accès qui sont la cause.

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [June 8, 2018, 12:26pm UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/16 "2018-06-08T12:26:25Z")

</div>

Bonjour,

Je n’ai pas eu le temps de me replonger dans mon problème.

avez-vous eu un retour des devs ?

Malcolm

---

<div class="post-metadata">

**Author:** ![Malcolmp](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Malcolmp](https://forum.pydio.com/u/Malcolmp)\
**Post date:** [June 12, 2018, 7:38am UTC](https://forum.pydio.com/t/failed-to-access-public-link/1173/17 "2018-06-12T07:38:43Z")

</div>

Bonjour,

Des news ?

Malcolm