# Failed logging in for 3 time even though username and password are correct **URL:** \ **Category:** Pydio 8\ **Created:** [February 1, 2018, 12:08pm UTC](https://forum.pydio.com/t/failed-logging-in-for-3-time-even-though-username-and-password-are-correct/594 "2018-02-01T12:08:07Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![NinoT](https://avatars.discourse-cdn.com/v4/letter/n/e8c25b/32.png) [@NinoT](https://forum.pydio.com/u/NinoT)\ **Post date:** [February 1, 2018, 12:08pm UTC](https://forum.pydio.com/t/failed-logging-in-for-3-time-even-though-username-and-password-are-correct/594/1 "2018-02-01T12:08:07Z")
Hello. I’m new to this forum, so please pardon me if i’m not using tagging the right way, or not using the right tag. But i really need help for this issue i’m encountering. I tried to test pydio on my localhost (using xampp on windows). So i extract pydio-core-8.0.2 to xampp\htdocs. Opened localhost through my browser, solving issues before installation, and then i go trough the installation process. Installation is a success. So i find myself on the login page (localhost/pydio-core-8.0.2), and the problem start. I cant login at all. I make sure that i put the right username and password (the one that created during installation), but still failed. After 3 times, i have to input the captcha. I even try to go through the installation process once again (deleting folder pydio-core-8.0.2 on c:\xampp\htdocs, extracting again, and start the whole installation process). I even use notepad ++ to make username and password, so i just copied them to the username and password box on installation). But still the same result. I cant login at all. Please help me. Thankyou. #install #server #localhost #postgres #pydiocore802 ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [February 1, 2018, 12:38pm UTC](https://forum.pydio.com/t/failed-logging-in-for-3-time-even-though-username-and-password-are-correct/594/2 "2018-02-01T12:38:47Z")
Hi, did you test your database when you had the setup wizard and if yes it should’ve been working. Another thing is, did you change something in **Application Parameters \> authentitication \> and master or second driver**. ---
**Author:** ![NinoT](https://avatars.discourse-cdn.com/v4/letter/n/e8c25b/32.png) [@NinoT](https://forum.pydio.com/u/NinoT)\ **Post date:** [February 2, 2018, 3:42am UTC](https://forum.pydio.com/t/failed-logging-in-for-3-time-even-though-username-and-password-are-correct/594/3 "2018-02-02T03:42:25Z")
Hi Zayn. I didn’t change anything. I just follow the installation step 1 by 1. Tested my database, and the apps create the tables in it too. I finished the installation, but still unable to login. But i managed to make it work on my 3rd installation. The only thing i changed on my 3rd is i only used lower case alphabet in creating both username and password. Is it some kind of bug? for example, on my 1st and 2nd installation attempt, i used combination of characters for password like Admin\_12345. After installation finished, i cant login (i know i put the exact same username and password, 100% sure of it). Do you know what could possibly be wrong? i might have to integrate this app with LDAP in the future, so i cant restrict users to only use lowercase for their password. ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [February 5, 2018, 9:37am UTC](https://forum.pydio.com/t/failed-logging-in-for-3-time-even-though-username-and-password-are-correct/594/4 "2018-02-05T09:37:54Z")
Hi, only the password field is supposed to be case sensitive, as for the user field you can enable it **Application Parameters \> Authentification \> General Options \> Generic Features** , your issue seems weird because you should be able to put names like “User\_1” and passwords such as “User\_1” and then when you want to log in only the password has to match the cases. ---
**Author:** ![since2004](https://avatars.discourse-cdn.com/v4/letter/s/ea666f/32.png) [@since2004](https://forum.pydio.com/u/since2004)\ **Post date:** [March 25, 2018, 11:25am UTC](https://forum.pydio.com/t/failed-logging-in-for-3-time-even-though-username-and-password-are-correct/594/5 "2018-03-25T11:25:57Z")
i have the same login errer with admin account,i have no idea to relove it