# Fail loading PDF Files **URL:** \ **Category:** Pydio Cells\ **Created:** [April 10, 2019, 2:42am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339 "2019-04-10T02:42:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 10, 2019, 2:42am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/1 "2019-04-10T02:42:59Z")
Hello again! I try pydio cell with a lot of files (more than 750000) and i have problems creating on the sync of my workspace, whe i load a pdf file i cant see or download it, and i have this ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/90bc5783318ab48866a95cdc080f539ff5dffe3e.png) I dont know if i have problems with the encoding of the files or whats happen… Frequently i see the erro “Error while creating file …” This is a example log {“level”:“error”,“ts”:“2019-04-10T02:40:59Z”,“logger”:“pydio.grpc.data.sync.workspace”,“msg”:“Error while creating file - workspace/directory/directory/directory/file.pdf - “,“LogType”:“tasks”,“SpanRootUuid”:“1c99669c-5af2-11e9-bb95-020d4d16453e”,“SpanParentUuid”:“1c99669c-5af2-11e9-bb95-020d4d16453e”,“SpanUuid”:“f12ba86b-5af2-11e9-bad2-020d4d16453e”,“OperationUuid”:“resync-ds-certificados-6a0f0b23”,“UserName”:“global”,“UserUuid”:“49bad9d6-3da8-4f51-be8e-c6572ced8559”,“GroupPath”:”/”,“Profile”:“admin”,“Roles”:“ROOT\_GROUP,ADMINS,ADMINS,49bad9d6-3da8-4f51-be8e-c6572ced8559”} Any one know whats happen? I need configure my enconding? Thanks again for your support! ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [April 10, 2019, 8:46am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/2 "2019-04-10T08:46:07Z")
Hi, could you run a resync of the datasource + a reindexation (you can find the task in the **scheduler** ), ![02](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/6daf17dbff44121a681bca5f50973f455a8e106b.png) ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 10, 2019, 5:39pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/3 "2019-04-10T17:39:48Z")
Hi, this didnt work… I see this error into the pdf file PDF.js v1.1.215 (build: c9a7498) Mensaje: Unexpected server response (403) while retrieving PDF “[https://cells.example.com](https://cells.example.com)” The same PDF on pydio 8 works fine… ---
**Author:** ![MarkVica](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@MarkVica](https://forum.pydio.com/u/MarkVica)\ **Post date:** [April 12, 2019, 6:35pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/4 "2019-04-12T18:35:21Z")
¿You solved it? I has the same problem!!! ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [April 15, 2019, 7:07am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/5 "2019-04-15T07:07:09Z")
Hi guys, did you enable Encryption on this datasource ? ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [April 15, 2019, 7:10am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/6 "2019-04-15T07:10:34Z")
Alsoa if you have 750000 files … you may wait for the very next release, we improved indexation a lot ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 15, 2019, 4:45pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/7 "2019-04-15T16:45:50Z")
Hello! No, i dont have enabled the encryption on the datasource… When will be available the next release??? We can do a upgrade? ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [April 16, 2019, 9:14am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/8 "2019-04-16T09:14:18Z")
Upgrade can be done when it’s available in the Settings Console. After downloading the binary, you’ll have to restart. We will release today. -c ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 16, 2019, 10:48pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/9 "2019-04-16T22:48:31Z")
Hello! Charles, thanks for your help… I update my pydio cells but the pdf viewer problem persist… I resync the workspace and sincronize the files on scheduler… But, i can’t preview or download my pdf files… I see the red bar on the top of the file with the same error message… ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/0416bad2bbfbf5afcceccb1410da90453d8de7da.jpeg) ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [April 17, 2019, 10:00am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/10 "2019-04-17T10:00:16Z")
Hi, does the simple download of the PDF work? Preview of images? If it’s just a problem with pdf viewer, what’s your browser? OS ? ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 17, 2019, 4:50pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/11 "2019-04-17T16:50:18Z")
Hello! No, the download of the file dosen’t work… I can preview some pdf and images… On my server i use Centos 7, for my workstation i use several SO Window 10, Debian, Fedora borwsing with Chrome, FireFox or Opera… I can download the folder which contents the file, and when i do it the file works Ok… The problem is only if i access some files directly… Thanks again for your support ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 25, 2019, 2:50am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/12 "2019-04-25T02:50:56Z")
I have not been able to identify the problem… And is a hugh problem… I can’t preview or download a lot of files… You recommend me back to Pydio 8??? ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 26, 2019, 7:50pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/13 "2019-04-26T19:50:43Z")
Exist some way to get support on the community edition??? I cant found any solution for this problem ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 26, 2019, 8:22pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/14 "2019-04-26T20:22:33Z")
Another clue what i get is: Dissable the pdf preview Use the open option and open on a new windows I get the error: Signature Does Not Match THe request signature we calculate does not match the signtaure you provide. Check your key and signing method. /path\_to\_file/file.pdf15991F9000639EA836137 ---
**Author:** ![Tamtrum](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@Tamtrum](https://forum.pydio.com/u/Tamtrum)\ **Post date:** [April 26, 2019, 9:02pm UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/15 "2019-04-26T21:02:03Z")
Another clue… JavaScript console error: ![image](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/c2ee1d7c6c60fb0e3429f8f58826622ff7e4c418.png) ---
**Author:** ![Arsen](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Arsen](https://forum.pydio.com/u/Arsen)\ **Post date:** [April 30, 2019, 1:33am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/16 "2019-04-30T01:33:45Z")
Same problem here Is really hard to work with software who has this kind of problems, i try solve it and spend so much time without solution Reading this post i think is better change to another web file administration solution like NextCloud… I tray install pydio 8 but its not a mature solution and its the same with all Pydio Cells stuff, i see a lot of problems whos need your atention: - Sort the name of the workspace - Add the option to modify the cronjobs - Improve the index of the files - Repair the pdf preview and download (red error ribbon) - Pydio cells needs some much resources (more than 4 gb and so much processor) - Your forum support team dont help so much \*You dont have good documentation, for example official documentation for configure with Nginx of HTTPD - The time loading the list of workspace its soooooooooo loooooooong, and a lot of time i have time out problems Its so hard think go to a Enterprise solution with this problems I hope soon you can resolve the problem of this red ribbon… You have a good idea with developing issues… Exist some way to solve this problem? ---
**Author:** ![Arsen](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Arsen](https://forum.pydio.com/u/Arsen)\ **Post date:** [April 30, 2019, 1:35am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/17 "2019-04-30T01:35:38Z")
I recomend you search for another solution with better bug track and support, thats your solution I have the same problem and and its impossible know how many time will take for the developer team and support people resolve it ---
**Author:** ![Arsen](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Arsen](https://forum.pydio.com/u/Arsen)\ **Post date:** [April 30, 2019, 1:36am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/18 "2019-04-30T01:36:17Z")
Dont work with the most popular borwsers like fire fox and google chrome??? ---
**Author:** ![charles](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/charles/32/3_2.png) [@charles](https://forum.pydio.com/u/charles)\ **Post date:** [April 30, 2019, 7:03am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/19 "2019-04-30T07:03:00Z")
@Tamtrum can you eventually send a private message with a temporary access to your server so that we can check what’s going on? Did you upgrade to 1.5.0 ? ---
**Author:** ![ghecquet](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/ghecquet/32/514_2.png) [@ghecquet](https://forum.pydio.com/u/ghecquet)\ **Post date:** [May 6, 2019, 7:50am UTC](https://forum.pydio.com/t/fail-loading-pdf-files/2339/20 "2019-05-06T07:50:12Z")
Hi @Tantrum, thanks very much for providing access. I’ve looked at your system on Friday and found a couple of issues. The first is with the way your datasources are set up. There are multiples mount points imbricated and that seems to be causing issues with the sync. I’ll PM you with details of what I mean and examples on how I think you could fix it. The second issue is a problem in the code that seems to be happening on centos. I’m not sure it’s what’s causing the issues you’ve seen but we’d like to make sure of it. If you could leave your system open for us for a few days that’d be really helpful. Thanks, Greg [Next page](https://forum.pydio.com/t/fail-loading-pdf-files/2339.md?page=2)