# Client don't download from server **URL:** \ **Category:** Sync Client\ **Created:** [February 21, 2018, 6:02pm UTC](https://forum.pydio.com/t/client-dont-download-from-server/727 "2018-02-21T18:02:15Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![PacoM93](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pacom93/32/197_2.png) [@PacoM93](https://forum.pydio.com/u/PacoM93)\ **Post date:** [February 21, 2018, 6:02pm UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/1 "2018-02-21T18:02:16Z")
Hello, I have been trying to synchronize my pydio with the client on the PC through Pydio Sync for some time but I can not download the server information, I can only upload information. Another detail is that the information I upload if I can see it through the url [dominio.com/pydio/](http://dominio.com/pydio/), but if I modify it or delete it, nothing happens on the computer with the active client. I already reviewed the permits and they are complete as I think, could you help me? Thank you very much. 🙂 ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [February 22, 2018, 9:20am UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/2 "2018-02-22T09:20:25Z")
Hi there, first thing to check would be your pydio sync conf can you confirm me that you have settings that looks like the following ![sync-e](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/a0e40fa1b96807f922228a35c7a8177369befdd5.png) and would mind telling me the os/webserver/etc… so that identify your setup thank you. ---
**Author:** ![PacoM93](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pacom93/32/197_2.png) [@PacoM93](https://forum.pydio.com/u/PacoM93)\ **Post date:** [February 22, 2018, 6:00pm UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/3 "2018-02-22T18:00:52Z")
Hello, thank you very much for reply. Here is my configuration, I have also tried to leave the synchronization to download the server, but I can not do it either. ![33](https://canada1.discourse-cdn.com/flex032/uploads/pydio/original/1X/eadd2ca085fce38dcf953b2dfbc0dda103c030b8.png) Here some specifications: Server -Ubuntu Server 16.04 -Apache2 -Pydio 8.0.2 Client -macOS High Sierra - Also I try with Windows 10 Let me now if you need anything else ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [February 26, 2018, 8:31am UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/4 "2018-02-26T08:31:19Z")
Hi there, to resume your issue, your Pydio Sync client doesn’t show the same files as your server when you add/remove files(folders) on your server, it could be that you have a firewall preventing the information to get to the client. ---
**Author:** ![PacoM93](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pacom93/32/197_2.png) [@PacoM93](https://forum.pydio.com/u/PacoM93)\ **Post date:** [February 26, 2018, 3:13pm UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/5 "2018-02-26T15:13:27Z")
This is the firewall configuration on my router: Low: port forwarding / DMZ and host application / host drop is compatible. and it is in the configuration in my server, I also mention that directly from the page I can make the downloads without problem. $ sudo ufw status verbose Status: active Access: on (low) Default: deny (incoming), allow (outgoing), deny (routed) New profiles: jump Until Action From * * * 80 / tcp PERMIT ANYWHERE 443 / tcp ALLOW ANYWHERE 443 ALLOW IN ALL places 80 ALLOW IN ALL places 8090 / tcp allow anywhere 22 ALLOW IN ALL places 80 / tcp (v6) ALLOW IN Anywhere (v6) 443 / tcp (v6) ALLOW EVERYWHERE (v6) 443 (v6) ALLOW EVERYWHERE (v6) 80 (v6) ALLOW EVERYWHERE (v6) 8090 / tcp (v6) ALLOW IN Anywhere (v6) 22 (v6) ALLOW EVERYWHERE (v6) ---
**Author:** ![PacoM93](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/pacom93/32/197_2.png) [@PacoM93](https://forum.pydio.com/u/PacoM93)\ **Post date:** [March 21, 2018, 10:11pm UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/6 "2018-03-21T22:11:36Z")
Some body can help me? ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [March 22, 2018, 8:44am UTC](https://forum.pydio.com/t/client-dont-download-from-server/727/7 "2018-03-22T08:44:25Z")
Hi, could you try it with another installation that is not under the firewall (i want to make sure that your firewall is not the one at fault) because i cannot see why, as i have pretty much the same installation as you and i’m using my sync client on High Sierra and it works although i don’t have a firewall ( might be why ).