# Clean Install Fails **URL:** \ **Category:** Pydio Cells\ **Tags:** install\ **Created:** [April 28, 2019, 4:38pm UTC](https://forum.pydio.com/t/clean-install-fails/2421 "2019-04-28T16:38:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![siil-it-man](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@siil-it-man](https://forum.pydio.com/u/siil-it-man)\ **Post date:** [April 28, 2019, 4:38pm UTC](https://forum.pydio.com/t/clean-install-fails/2421/1 "2019-04-28T16:38:40Z")
I’m doing a browser based install onto a fully patched debian 9 system with MariaDB 10.3.14. The install command runs ok through the initial config and everything goes through on the web until it gets to ‘apply installation\creation of logs directory’. On the next step it throws and error _Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded_ Watching the install run in the console, there is an error but it flashes by so quick, I cant see what it is. If I try access the site, all I get is the loading logo and nothing else. Can anyone point me to where the install dumps its logs so I can try work out what’s failing or is there some way of slowing the console output so I can see what error it’s throwing? ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [April 30, 2019, 7:06am UTC](https://forum.pydio.com/t/clean-install-fails/2421/2 "2019-04-30T07:06:05Z")
Hi, what pydio cells version are you installing (if you don’t know you can do `./cells version` could you describe your setup (os, software versions) do you have a reverse proxy and also what did you put during the install. ---
**Author:** ![siil-it-man](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@siil-it-man](https://forum.pydio.com/u/siil-it-man)\ **Post date:** [April 30, 2019, 8:17am UTC](https://forum.pydio.com/t/clean-install-fails/2421/3 "2019-04-30T08:17:13Z")
Hi Zayn, We are running Pydio Enterprise 1.5.0 Debian 9.9 MariaDB 10.3.14 We don’t have a reverse proxy running During the install we logged in with a dedicated user account & used the following settings Browser-based install internal url=servername.domain.local:9000 We have a public key and cert for the external url so directed the app to those files redirect 80 to https - yes external url=https://cloud.domain.com At this point we go to another system and point the browser to the internal url as the debian 9 system is console only enter the enterprise license configure the database configure the site name and admin details edit the path of the default data source (we have a big network drive mounted) click on the install now On the web interface we get an error almost immediate but looking at the console i’m seeing cannot run action ‘action.command.resync’ and a lot of pydio.gateway.proxy restarts Anything else you need, let me know ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [April 30, 2019, 2:08pm UTC](https://forum.pydio.com/t/clean-install-fails/2421/4 "2019-04-30T14:08:33Z")
Just to be sure you used `setcap 'cap_net_bind_service=+ep' cells-enterprise` (to enable port 80 & 443 access), also could you show me some lines from the cells.log. ---
**Author:** ![siil-it-man](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@siil-it-man](https://forum.pydio.com/u/siil-it-man)\ **Post date:** [April 30, 2019, 2:28pm UTC](https://forum.pydio.com/t/clean-install-fails/2421/5 "2019-04-30T14:28:07Z")
This may be me being stupid but I can’t see cells.log. I’ve got audit, caddy\_errors & tasks logs under .config/pydio/cells/logs/, nothing else. ---
**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\ **Post date:** [April 30, 2019, 2:44pm UTC](https://forum.pydio.com/t/clean-install-fails/2421/6 "2019-04-30T14:44:11Z")
oh my bad, to have cells.log you must use it as a service (systemd, supervisord) could just show me what you got on the terminal. ---
**Author:** ![bsinou](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/bsinou/32/476_2.png) [@bsinou](https://forum.pydio.com/u/bsinou)\ **Post date:** [May 1, 2019, 11:11am UTC](https://forum.pydio.com/t/clean-install-fails/2421/7 "2019-05-01T11:11:39Z")
Hello. I don’t really understand your setup: you say you are not running behind a reverse proxy and yet says that you defined a bind URL with a custom `:9000`. That cannot work. If: - your Pydio Cells instance is directly facing internet - you rely on the embedded Caddy to be the TLS termination point for your FQDN you must use the `:443` port for your Bind URL. About **where to find the logs** , as @zayn said, it depends on how you start the app: If you have done a `./cells-enterprise install` with a remote ssh client on your server, the full log is in the console. Same if you then do a `./cells-enterprise start` Then if you start Cells with systemd or supervisor, you define where to find the logs in the configuration files of these tools, as explained in [the doc here for instance](https://pydio.com/en/docs/kb/devops/running-cells-service-systemd). Thus said, if you still have a problem installing, we will need the install log from your console to help further. Regards. ---
**Author:** ![geverwills](https://avatars.discourse-cdn.com/v4/letter/g/85f322/32.png) [@geverwills](https://forum.pydio.com/u/geverwills)\ **Post date:** [September 28, 2020, 8:08am UTC](https://forum.pydio.com/t/clean-install-fails/2421/8 "2020-09-28T08:08:01Z")
This is happening because of the CORS (Cross Origin Resource Sharing) error. This error occurs when you try to access a domain/resource from another domain. You cannot issue requests through the XMLHttpRequest to other domains or subdomains. For example, if you are doing something like writing HTML and [Javascript](http://net-informations.com/js/iq/default.htm) in a code editor on your personal computer, and testing the output in your browser, you might probably get error messages about Cross Origin Requests . JSONP ( JSON with Padding ) is a method commonly used to bypass the cross-domain policies in web browsers. If this is for local development and you are using Chrome , you need to run Chrome with a couple of arguments to relax security like this: `"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --allow-file-access-from-files --disable-web-security` If you need to enable CORS on the server in case of localhost, you need to have the following on request header. `Access-Control-Allow-Origin: http://localhost:9999` The other easy way out, would be to create a proxy on your local server, which gets the remote request and then just forwards it back to your javascript.