# Cannot create new user or change password

**URL:** <https://forum.pydio.com/t/cannot-create-new-user-or-change-password/1650>\
**Category:** Pydio 8\
**Created:** [October 2, 2018, 12:15pm UTC](https://forum.pydio.com/t/cannot-create-new-user-or-change-password/1650 "2018-10-02T12:15:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kn784](https://avatars.discourse-cdn.com/v4/letter/k/4bbf92/32.png) [@kn784](https://forum.pydio.com/u/kn784)\
**Post date:** [October 2, 2018, 12:15pm UTC](https://forum.pydio.com/t/cannot-create-new-user-or-change-password/1650/1 "2018-10-02T12:15:12Z")

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Hello,  
I cannot change the pass or create new user on Pydio 8.0.1 (Ubuntu 16.04). On chrome console when I click the button I get error “Failed Loading AdminPeople : TypeError: PassUtils.getState is not a function”. Can anyone help with this?

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**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [October 2, 2018, 12:44pm UTC](https://forum.pydio.com/t/cannot-create-new-user-or-change-password/1650/2 "2018-10-02T12:44:27Z")

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Hi,  
can you tell me your php version, mysql version and could you show me php/apache logs when the error occurs,  
you can put Pydio in debug mode by doing this:

```php
Go to conf/bootstrap_context.php .

Switch this line to true : 

define("AJXP_SERVER_DEBUG" , true);

```

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<div class="post-metadata">

**Author:** ![kn784](https://avatars.discourse-cdn.com/v4/letter/k/4bbf92/32.png) [@kn784](https://forum.pydio.com/u/kn784)\
**Post date:** [October 2, 2018, 1:19pm UTC](https://forum.pydio.com/t/cannot-create-new-user-or-change-password/1650/3 "2018-10-02T13:19:16Z")

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Hi Zayn,  
php version 7.0.32, mysql version 5.7.23.I receive an error on apache log “Cannot open log file /usr/share/pydio/data/logs/log\_10-02-18.txt, referer: http://server\_ip/settings/data/users”. I putted pydio in debug mode but I cannot see something inside the backend…

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**Author:** ![c12simple](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/c12simple/32/90_2.png) [@c12simple](https://forum.pydio.com/u/c12simple)\
**Post date:** [October 2, 2018, 2:08pm UTC](https://forum.pydio.com/t/cannot-create-new-user-or-change-password/1650/4 "2018-10-02T14:08:23Z")

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Hi,  
If you use ubuntu 16 with default php, the php version (5.5.9) is not supported by Pydio version 8. It requires php version \>= 5.6