# Cannot access library

**URL:** <https://forum.pydio.com/t/cannot-access-library/2715>\
**Category:** Pydio 8\
**Tags:** linux, nginx\
**Created:** [September 2, 2019, 11:27am UTC](https://forum.pydio.com/t/cannot-access-library/2715 "2019-09-02T11:27:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![XP\_26001](https://yyz2.discourse-cdn.com/flex032/user_avatar/forum.pydio.com/xp_26001/32/1002_2.png) [@XP\_26001](https://forum.pydio.com/u/XP_26001)\
**Post date:** [September 2, 2019, 11:27am UTC](https://forum.pydio.com/t/cannot-access-library/2715/1 "2019-09-02T11:27:06Z")

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ubuntu  
4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 x86\_64 x86\_64 x86\_64 GNU/Linux  
I had pydio installed for awhile (not me who installed it)  
Now when user try to access the library he get:  
error while trying to log user  
i tried to restore boot.conf from a backup  
with  
ps au i can see pydio running, what i should do next ? thanks.

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<div class="post-metadata">

**Author:** ![zayn](https://avatars.discourse-cdn.com/v4/letter/z/a87d85/32.png) [@zayn](https://forum.pydio.com/u/zayn)\
**Post date:** [September 10, 2019, 7:30am UTC](https://forum.pydio.com/t/cannot-access-library/2715/2 "2019-09-10T07:30:59Z")

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Hello @XP_26001,

To make sure that I understand your request:

- The user cannot log in?
- The user cannot access a workspace?

And also could you give me the following information:

- Pydio Version
- Os version
- Database version